Author response

Hello there,

We just checked this username on our system. It seems you've bought the theme two years ago exactly on September 24, 2020. So far, you've just opened one single ticket ( it was a couple of months ) and it was because you were using the too old version of this theme and our support team addressed that ticket.

So, you maybe using the old version of this theme or of WordPress. We need to see details to understand what might be causing this issue on your end.

If you need some assistance, please submit a support ticket using the link below. Our support team will gladly assist you:

https://9theme.ticksy.com/

Thanks