You may have your own experiences but I rarely have issues. I’ve only had to raise tickets for only 3 themes, all tickets were answered very timely and in my favor. Personally, I’m very comfortable here and I don’t get the sense that Envato is out to make a quick buck (not implying that you meant that), but get the sense that they’re developing their business model as it’s still a business. What also gives me some peace of mind is that the staff is always very engaged and at hand, even for minor matters and that doesn’t happen a lot elsewhere where all you get is the corporate persona.
I have had good experiences also – and have had good support from the theme/template authors on the few occasions I’ve needed it. That IS one of the reasons I look very carefully at the code documentation and the author’s support mechanism – if it’s just an email when they have time, I’m not likely to go there, but a forum, dedicated support site, etc. makes me feel I have someplace to get problems resolved.I think the prices are reasonable for the amount of time having a good base to work with saves me, and I’m willing to work out some issues (NOT major compatibility issues) if needed.
I am a semi-frequent buyer (graphic/web designer) across several of the Envato marketplaces. I use the search functions a lot, and always appreciate properly-tagged items because I am usually on a deadline and trying to optimize! I find myself checking out out particular authors’ portfolios when one of their items really knocks me out/meets my client needs, but most of my decisions are based on whether the item fits the project, using searches on topic/subject/keyword.
For themes, I look for well-documented offerings and have noticed that the “Elite” authors seem to be much more professional in their support and the packaging of their template/themes, so I do look at those items first. I also look at number of sales (very high might be a bit of a negative, very low
- unless it’s a new item - makes me think twice about it, but in the end the quality is the tie-breaker.)
I love the Envato contributors and almost always can find what I need here. AND , I LOVE NOT HAVING THAT STUPID CAPTCHA SIGN -IN ANYMORE !!!!
Thanks for asking!