I’ve been an author for a few years now and I saw that in that lately people has been developing custom solution which includes mostly BBpress forums with a layer of item purchase verification code.
I’m wondering how other people are doing support right now and if you think there is a room for improvement in that field?
I’m considering building a custom solution for authors to handle support. (I know of “Ticksy” But i’ve heard they have decide to close the project or just leave it as is).
If I were to build a custom solution that will allow author to sign-up and have there own support desk with item purchase verification included of course – What would you like this solution to have?
(example: Email notifications etc.)
Every response is welcome
I don’t think there is something like that, and I personally would not use buddypress for it. I’d develop something custom with Ruby on Rails.
Thank you all for the awesome feedback, you’re all been very helpful. I’m glad I validated this idea before coding.
It’s not a bad idea. But right now, almost everyone can afford a smartphone, and there are plenty sale notifications apps on the market (some of them are really advanced). I personally prefer to pay few bucks for an application (and use it forever haha), than spend at least 2,5$/month for SMS notifications.
Thanks for the honest feedback That’s why I’m trying to validate this idea to see if it would really be useful for Authors.
Would love to hear more from other Authors.
My name is Paz and I’m a fellow author here at the Envato markeplaces. I’m considering developing a small service for Authors.
It’s basically a service that will send you an SMS every time you make a sale. It’s always more fun to know you made money and it doesn’t require you to even have a smartphone (just a phone capable of receiving SMS messages)I though about a pricing of:
- $2.49/month for up to 100 SMS sales notifications.
- $5.99/month for up to 500 SMS sales notifications.
- $15.99/month for up to 1000 SMS sales notifications.
Is that something you guys be interested in? would you pay for it?
Hi guys from all marketplaces.
My name is Paz and I’m an author here as well. I’d like to conduct a small research on how people handle their customer support online.
Please feel free to answer as much or as little as you want, all the questions are optional.
If you’de like to receive the results of the survey please enter you email in the last question of the survey and I will gladly email it to you once it’s done. (I will not include the email address and Marketplace usernames in the results I will send to you to prevent spam).
Seriously 10 pages, 93 comments and NONE from the staff?!