Welcome to the PureThemes
If you have any problem with one of my themes visit purethemes.ticksy.comsupport.purethemes.net/ or you can use Support Tab on theme info page on ThemeForest
If you’re using one of my WordPress themes, it will speed up process of support, if you could create temporary admin account for me, and send me login, password, and address of your website.
Most of problems with WordPress are caused by specific configuration or server problems, so it’s easier to find and get rid of bugs on “live”. It will be better experience for both of us
I’m located in EU and my working hours are 8:00AM – 6:00PM (GMT +1) Monday to Friday excluding public holidays. Answering your questions on weekends depend on my free time – but I do that often.