Hello. Can anybody help me? I opened ticket on Envato support, but nothing happened yet. Strange problem I see.
At Junuary I got 71 sales. And as I’m new author (I registered in 2011 but started to sell just in October 2012, and January is my really fantastic month of sales) and I expected that my name will be in “Top New Authors”. But there’s no. Because all my previous sales in January, December etc. are ZERO. Today I got one sale, and it appears in Statement for February. Also now I have 1 sale at January, 1 sale on December etc.
I guess it’s a strange bug. And I hope it will be fixed.
As I didn’t have an answer from support, I ask here. Maybe somebody got same problem before and can help me to understand it?
That’s really strange. But just be patient. It needs a while until you get an answer from the support. I’m sure that envato will fix this bug!
Hi despoth, could you please post a screenshot of the issue?
Sure. You can see on graph how many sales were in January. But totally Statement shows that I have only 1 sale in month and 7 sales in week. Strange heh
It`s a plugin, that I use as well and everything seems to be fine.
A week is from Monday to Sunday but this month started on Friday so… summing up it`s totally 7 sales this week but 6 last month and 1 in February
If we are talking about top new Authors, that the other story… looks like a bug but wait for replay from staff.
It`s a plugin, that I use as well and everything seems to be fine. A week is from Monday to Sunday but this month started on Friday so… summing up it`s totally 7 sales this week but 6 last month and 1 in February
In addition to what Alex said, Top New Authors only works for the month in which you upload your first item. Your first item was accepted on 3rd October so you could’ve only been in December’s ‘Top New Authors’ list.