96 posts
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Russian Federation
  • Sells items exclusively on Envato Market
+1 more
despoth says

Hello. Can anybody help me? I opened ticket on Envato support, but nothing happened yet. Strange problem I see.

At Junuary I got 71 sales. And as I’m new author (I registered in 2011 but started to sell just in October 2012, and January is my really fantastic month of sales) and I expected that my name will be in “Top New Authors”. But there’s no. Because all my previous sales in January, December etc. are ZERO. Today I got one sale, and it appears in Statement for February. Also now I have 1 sale at January, 1 sale on December etc.

I guess it’s a strange bug. And I hope it will be fixed.

As I didn’t have an answer from support, I ask here. Maybe somebody got same problem before and can help me to understand it?

Thanks.

284 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Made it to the Authors' Hall of Fame
  • Has been a beta tester for an Envato feature
+8 more
corrella says

That’s really strange. But just be patient. It needs a while until you get an answer from the support. I’m sure that envato will fix this bug!

3197 posts
  • Has referred 1000+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Provided great feedback to improve the user experience on Envato Market
+11 more
ThomGeskin says

Hi despoth, could you please post a screenshot of the issue?

96 posts
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Russian Federation
  • Sells items exclusively on Envato Market
+1 more
despoth says

Sure. You can see on graph how many sales were in January. But totally Statement shows that I have only 1 sale in month and 7 sales in week. Strange heh :)

zzz

1063 posts
  • Located in United Kingdom
  • Has sold $5,000+ on Envato Market
  • Helped several times protecting Envato Market against copyright violations
  • Has referred 10+ members
+5 more
Alexlasek says

It`s a plugin, that I use as well and everything seems to be fine.

A week is from Monday to Sunday but this month started on Friday so… summing up it`s totally 7 sales this week but 6 last month and 1 in February :)

If we are talking about top new Authors, that the other story… looks like a bug but wait for replay from staff.

cheers

3085 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Interviewed on an Envato blog
+6 more
Raincutter says

It`s a plugin, that I use as well and everything seems to be fine. A week is from Monday to Sunday but this month started on Friday so… summing up it`s totally 7 sales this week but 6 last month and 1 in February :)

In addition to what Alex said, Top New Authors only works for the month in which you upload your first item. Your first item was accepted on 3rd October so you could’ve only been in December’s ‘Top New Authors’ list.

96 posts
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Russian Federation
  • Sells items exclusively on Envato Market
+1 more
despoth says

Thanks.Ok, I’ll wait for this bug fixing. I want to see proper Statement for my previous months.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by