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gbiasillo
says

Hi Guys,

My latest song has the wrong preview file: I think the reviewer added one from a previous song I submitted. Who do I contact to get this issue resolved?

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DarkSunz
says

The best thing to do would be to contact support. They should have your issue resolved fairly quickly. Also, try poking the support twitter, they will expedite the process.

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gbiasillo
says

Do you have the contact info? The support under the help menu seems to be geared towards the purchaser, not the authors. Is that who I should be contacting?

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NikiN
Envato team
says

Hi gbiasillo, you can go to your item’s page and click on the Edit tab and upload the correct preview and explain the issue in the Message to Reviewer box. Also, reviewers can’t choose what preview to add to an item :)

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gbiasillo
says

OK, thanks! Must have been my bad then. Does this mean that the preview files aren’t reviewed? yikes!

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gbiasillo
says

It seems that I uploaded the wrong preview AND zip files! Wow! I must have been tired!

scoringaudiogeeks
scoringaudiogeeks Recent Posts Threads Started
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scoringaudiogeeks
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It seems that I uploaded the wrong preview AND zip files! Wow! I must have been tired!

Been there and done that too lol :)

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ADG3studios
Envato team
says

It seems that I uploaded the wrong preview AND zip files! Wow! I must have been tired!

Fixed. But yeah, if you submit the wrong preview AND main file, and those are the same, we can only assume you sent the correct track :D

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gbiasillo
says

Thanks – all sorted!

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robGD
says

In that case just change the title. ;)

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