877 posts
  • Has sold $1,000+ on Envato Market
  • Had an item featured on Envato Market
  • Had an item featured in an Envato Bundle
  • Has referred 10+ members
+3 more
gbiasillo
says

Hi Guys,

My latest song has the wrong preview file: I think the reviewer added one from a previous song I submitted. Who do I contact to get this issue resolved?

287 posts
  • Has referred 10+ members
  • Has collected 10+ items on Envato Market
  • Joined an Envato Football competition
  • Attended one of our Meetups around the world
+6 more
DarkSunz
says

The best thing to do would be to contact support. They should have your issue resolved fairly quickly. Also, try poking the support twitter, they will expedite the process.

877 posts
  • Has sold $1,000+ on Envato Market
  • Had an item featured on Envato Market
  • Had an item featured in an Envato Bundle
  • Has referred 10+ members
+3 more
gbiasillo
says

Do you have the contact info? The support under the help menu seems to be geared towards the purchaser, not the authors. Is that who I should be contacting?

437 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 1+ members
  • Has sold $5,000+ on Envato Market
  • Interviewed on an Envato blog
+12 more
NikiN
Envato team
says

Hi gbiasillo, you can go to your item’s page and click on the Edit tab and upload the correct preview and explain the issue in the Message to Reviewer box. Also, reviewers can’t choose what preview to add to an item :)

877 posts
  • Has sold $1,000+ on Envato Market
  • Had an item featured on Envato Market
  • Had an item featured in an Envato Bundle
  • Has referred 10+ members
+3 more
gbiasillo
says

OK, thanks! Must have been my bad then. Does this mean that the preview files aren’t reviewed? yikes!

877 posts
  • Has sold $1,000+ on Envato Market
  • Had an item featured on Envato Market
  • Had an item featured in an Envato Bundle
  • Has referred 10+ members
+3 more
gbiasillo
says

It seems that I uploaded the wrong preview AND zip files! Wow! I must have been tired!

scoringaudiogeeks
scoringaudiogeeks Recent Posts Threads Started
597 posts
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured in an Envato Bundle
  • Has sold $40,000+ on Envato Market
+4 more
scoringaudiogeeks
says

It seems that I uploaded the wrong preview AND zip files! Wow! I must have been tired!

Been there and done that too lol :)

3275 posts Point. Counterpoint.
  • Member of the Envato Team
  • Has been part of the Envato Community for over 8 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+15 more
ADG3studios
Envato team
says

It seems that I uploaded the wrong preview AND zip files! Wow! I must have been tired!

Fixed. But yeah, if you submit the wrong preview AND main file, and those are the same, we can only assume you sent the correct track :D

877 posts
  • Has sold $1,000+ on Envato Market
  • Had an item featured on Envato Market
  • Had an item featured in an Envato Bundle
  • Has referred 10+ members
+3 more
gbiasillo
says

Thanks – all sorted!

688 posts
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 6 years
+4 more
robGD
says

In that case just change the title. ;)

by
by
by
by
by
by