65 posts
  • Sweden
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Sold between 1 000 and 5 000 dollars
dvhughes says

Hey all,

Had my first submission approved last week but like a dope I neglected to put it in the right category.

So, my mock-up is in the Powerpoint category. Its lonely over there!

There is no option to change it in my edit page so I wrote support last week and even sent a request to a reviewer in my update/edit page. Nothing. (Reviewer actually approved my request, but nothing changed.)

Any advice for this rook?

Thanks in advance.

d

1007 posts
  • Sold between 5 000 and 10 000 dollars
  • Has been a member for 4-5 years
  • United Kingdom
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Exclusive Author
  • Author had a Free File of the Month
  • Envato Studio (Microlancer) Beta Tester
Alexlasek says

write to support to change the category and send number of ticket to them on twitter.
maybe you should say which category you would like to upload your item
cheers

150 posts
  • Elite Author
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 5-6 years
  • Referred between 1000 and 1999 users
  • Bought between 10 and 49 items
  • United States
loswl says

You can do it very quickly like this: 1. Edit your item (Add some tags) 2. In the “Message to the Reviewer” section, write a message asking the reviewer to change your item to the right category. 3. Press the “Submit files for review” button.

The reviewer will update your tags and change the category, this usually works pretty fast.

65 posts
  • Sweden
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Sold between 1 000 and 5 000 dollars
dvhughes says

Two excellent suggestions. I have a suspicion that I may have to use them both.

Thanks a lot for your help.

65 posts
  • Sweden
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Sold between 1 000 and 5 000 dollars
dvhughes says

Who’s leg do I gotta hump to get this done?

65 posts
  • Sweden
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Sold between 1 000 and 5 000 dollars
dvhughes says

Had to resubmit everything. My suggestion to anyone who is reading this because they uploaded to the wrong category is to cut your losses, delete your file and resubmit in the correct category.

Just be sure to copy all of your descriptions and tags that you spent so much time in writing and possibly formatting before you do any deleting.

This thread can be locked. It is resolved.

684 posts
  • Exclusive Author
  • Has been a member for 2-3 years
  • Indonesia
  • Referred between 10 and 49 users
Gembell says

I’ve also been having the same problem, but I immediately Contact Support. And they immediately move it ..

by
by
by
by
by
by