95 posts
  • Has referred 10+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+4 more
bringthepixel says

Hi,

I’ve got a weird problem. When trying to make a payment request (All earnings through a SWIFT transfer) I get “There were errors in your request. Please correct them and resubmit.” message. The funny thing is that there are no errors below that message :).

Oh, and I always use the same, previously created account setting for all my SWIFT transfers.

Any clue?

regards, Michael

2636 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Contributed a tutorial on Tuts+
  • Attended one of our Meetups around the world
+18 more
contrastblack Envato team says

I’ve had that issue with payments made through in-app systems. It’s mainly due to some strange browser-panics. Have you tried using a different browser? (if possible more than one).

If nothing else helps, I can only strongly recommend you contact support, and they can help you out further, even by manually processing it I presume.

Kind regards, CB.

95 posts
  • Has referred 10+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+4 more
bringthepixel says

Firefox, Chrome & Safari. I won’t try IE :)

2636 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Contributed a tutorial on Tuts+
  • Attended one of our Meetups around the world
+18 more
contrastblack Envato team says

Firefox, Chrome & Safari. I won’t try IE :)

good choice. haha

Well then, support is your only alternative imho. The ones I had issues with and brought up earlier were League of Legends via Paypal and Steam purchases. Both however run on some sort of IE background operation so that was no “weird” issue… but the problem was exactly as the one you described, and was only fixed upon contacting their respective supports. I only once had the same issue directly with Paypal, but it was fixed by clearing cache and cookies, and rebooting. I was on Chrome when that one occured.

6025 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

I just checked the withdrawal page and for SWIFT details, you can see the error message just below the text field you typed. Error message will appear (before submitting) if you use special characters.

95 posts
  • Has referred 10+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+4 more
bringthepixel says

@VF

Yes I’ve got an error when it comes to the “Postcode” field. I can see it after clicking “enter SWIFT details for another account.” link.

And that’s even worse, because I want to use the existing account setting :)

6025 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

^ I suspect the existing account setting might have some characters which are not supported currently. I just submitted mine (using new account details) and it works correctly.

271 posts
  • Has referred 200+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+5 more
Vasterad says

@VF

Yes I’ve got an error when it comes to the “Postcode” field. I can see it after clicking “enter SWIFT details for another account.” link.

And that’s even worse, because I want to use the existing account setting :)

This same error here when I’m trying to use an existing bank account. :(

95 posts
  • Has referred 10+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+4 more
bringthepixel says

I’ve just created new account details and everything is OK:)

thank you!

1702 posts Multimedia Artistry
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Contributed a free file of the month
  • Won a Most Wanted contest
+4 more
dnp_theme says

I’ve just created new account details and everything is OK:) thank you!

Same for me, now I have 2 accounts with the same IBAN , but different SWIFT CODEs.

by
by
by
by
by
by