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KingDog Envato team says

I’ll forward your ticket on to Support. Thanks!

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Hanatheme says

I’ll forward your ticket on to Support. Thanks!

Thanks for your support.

but it’s been a day but still no reply.

Thanks.

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Hanatheme says

it’s been 3 days since I have withdraw problem.

the support team asks me alternative payment details so I’ve given theme but I didn’t get no responds from theme over 36 hours.

According to their mail, I supposed to get responds from theme in 24 hours but not responds yet.

Plz, somebody help me what’s going on.

Thanks

here is my ticket id. [#LCU-487-69259]

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KingDog Envato team says

If it’s a payment issue it may need to be handled by our accounts team. It’s the weekend right now in Australia which may mean a wait till tomorrow when they get in.

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Hanatheme says

If it’s a payment issue it may need to be handled by our accounts team. It’s the weekend right now in Australia which may mean a wait till tomorrow when they get in.

Hi, Thanks for your support. but it’s been a day since your last msg but I don’t get any responds from theme. I’ve created another ticket but no responds yet. Plz, help me. Thanks.

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JamiGibbs says

Hi mericalee,

As Travis (KingDog) mentioned, your case will need to be handled by the accounting team which is not active on Saturday and Sunday (today). Opening additional tickets will only slow down the process. Thanks very much for your patience.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
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Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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