6768 posts
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KingDog
Envato team
says

I’ll forward your ticket on to Support. Thanks!

32 posts
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yaritheme
says

I’ll forward your ticket on to Support. Thanks!

Thanks for your support.

but it’s been a day but still no reply.

Thanks.

32 posts
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yaritheme
says

it’s been 3 days since I have withdraw problem.

the support team asks me alternative payment details so I’ve given theme but I didn’t get no responds from theme over 36 hours.

According to their mail, I supposed to get responds from theme in 24 hours but not responds yet.

Plz, somebody help me what’s going on.

Thanks

here is my ticket id. [#LCU-487-69259]

6768 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

If it’s a payment issue it may need to be handled by our accounts team. It’s the weekend right now in Australia which may mean a wait till tomorrow when they get in.

32 posts
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  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
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+4 more
yaritheme
says

If it’s a payment issue it may need to be handled by our accounts team. It’s the weekend right now in Australia which may mean a wait till tomorrow when they get in.

Hi, Thanks for your support. but it’s been a day since your last msg but I don’t get any responds from theme. I’ve created another ticket but no responds yet. Plz, help me. Thanks.

1950 posts Do the Needful
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JamiGibbs
says

Hi mericalee,

As Travis (KingDog) mentioned, your case will need to be handled by the accounting team which is not active on Saturday and Sunday (today). Opening additional tickets will only slow down the process. Thanks very much for your patience.

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