4616 posts
  • Envato Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
+6 more
KingDog Staff says

I’ll forward your ticket on to Support. Thanks!

30 posts
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Hanatheme says

I’ll forward your ticket on to Support. Thanks!

Thanks for your support.

but it’s been a day but still no reply.

Thanks.

30 posts
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Hanatheme says

it’s been 3 days since I have withdraw problem.

the support team asks me alternative payment details so I’ve given theme but I didn’t get no responds from theme over 36 hours.

According to their mail, I supposed to get responds from theme in 24 hours but not responds yet.

Plz, somebody help me what’s going on.

Thanks

here is my ticket id. [#LCU-487-69259]

4616 posts
  • Envato Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
+6 more
KingDog Staff says

If it’s a payment issue it may need to be handled by our accounts team. It’s the weekend right now in Australia which may mean a wait till tomorrow when they get in.

30 posts
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Hanatheme says

If it’s a payment issue it may need to be handled by our accounts team. It’s the weekend right now in Australia which may mean a wait till tomorrow when they get in.

Hi, Thanks for your support. but it’s been a day since your last msg but I don’t get any responds from theme. I’ve created another ticket but no responds yet. Plz, help me. Thanks.

1948 posts Do the Needful
  • Envato Staff
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 3-4 years
  • United States
  • Support Staff
  • Author had a Free File of the Month
  • Microlancer Beta Tester
  • Contributed a Blog Post
+7 more
JamiGibbs Staff says

Hi mericalee,

As Travis (KingDog) mentioned, your case will need to be handled by the accounting team which is not active on Saturday and Sunday (today). Opening additional tickets will only slow down the process. Thanks very much for your patience.

by
by
by
by
by
by