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jqx1991 says

Everytime I click buy theme via paypal ,everything is OK .But after finishing it,themeforest gives me an information that “the deposit was unable to be processed by PayPal”or”theme … was unable to be processed by PayPal”.What is going on?

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candeed says

Hi, Jqx1991, have you followed this item purchasing guide ?

Or maybe it’s your Paypal which rejected payment for the requested transaction ?

Anyway, you can contact Envato Support for assistance.

Good luck !

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MSFX Moderator says

please contact support as the above poster has mentioned.

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cunamis says

Actually, I have the same problem here… It is already 2 days as I am trying to buy a theme here with my PayPal account and I am getting the following error:

We’re sorry, but we can’t send your payment right now

Return to merchant and try a different payment method We are not able to process your payment using your PayPal account at this time. Please return to the merchant’s website and try using a different payment method (if available).

I can assure you that it is 100% problems with your system or PayPal account, because 30 minutes ago I made 1 payment and 2 purchases with the same PayPal account and everything worked just fine.

I’ve contacted Envato support yesterday and still no answer…

You are losing sales this way, guys….

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Companjo says
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cunamis says

Just tried to do a purchase again. Still gettting problems. Here is the shreenshot of the error to make it more clear http://imageshack.us/a/img850/6131/themeforest.jpg

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gbs says

Hmm. So how about your balance? Do you notice any amount going out from your balance? Are you trying to pay directly for the item, or try to deposit money to your Envato balance? Maybe some guys above are right, this has sth to do with the connectivity issues recently on Envato. If I were you I wouldn’t try it continuously to avoid any problems that may occur. Please send a Support ticket and hopefully they would help you out with it.

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dtbaker Moderator says

This is an ongoing problem and they are still trying to figure it all out, see here for more information: http://codecanyon.net/forums/thread/issues-when-making-payments-with-paypal/71934?page=15

You can also try the instructions here to see if that works: http://wordpress-help.org/themeforest-paypal-problem-solution/

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jqx1991 says

The problem has been solved.I just tried another credit card for the payment and it went smoothly.Maybe my previous card has something wrong.Now I am waiting Paypal to refund my payment,as I tried it three time and it gave me three failure information… Thanks for all your suggestions and earnest.

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cunamis says

I’ve tried everything what has been suggested here and still have the same problem… Submited another Envato Support ticket and I hope at least this time to get an answer…

Helpful Information

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