1937 posts
  • Achieved the monthly Community Superstar Award
  • Helped improve Envato sites by detecting a security issue
  • Created a helpful tool/app using the Envato API
  • Participated in a focus group or interview to improve the user experience on Envato Market
+18 more
SamBerson
says

Hi there.

I have just sold my first VideoHive item.

How can I find out who bought my item?

I’d like to be able to ask them if they need anything else and also how they’re finding the product.

Thanks

Sam

675 posts
  • Had an item that became a weekly top seller
  • Has sold $10,000+ on Envato Market
  • Helped several times protecting Envato Market against copyright violations
  • Contributed a free file of the month
+5 more
navigator
says

If your buyers needs help, they will contact you…

385 posts
  • Has sold $5,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Has referred 50+ members
  • Sells items exclusively on Envato Market
+3 more
kevinhamil
says

How can I find out who bought my item?

You can’t. There’s not really any author to buyer features through Envato’s marketplaces. Best thing to do is include any of your contact info in your documentation files. That way they know how to contact you for support if they ever need it.

838 posts kontramax .com
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Won a competition
  • Sells items exclusively on Envato Market
+16 more
Kontramax
says

You can not contact buyers before they contact you due to envato rules.

1937 posts
  • Achieved the monthly Community Superstar Award
  • Helped improve Envato sites by detecting a security issue
  • Created a helpful tool/app using the Envato API
  • Participated in a focus group or interview to improve the user experience on Envato Market
+18 more
SamBerson
says

Ok thanks very much. If they send a message via the contact form on my VH profile, how can I verify they’ve bought my items?

462 posts
  • Located in Australia
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+3 more
studio26design
says

If the buyer comments on your profile it will have ‘PURCHASED’ beside their name where it has ‘AUTHOR’ beside yours. For an example of this you can look at the comments on Kontramax’s item ‘Full Regain’.

Congratulations on the first sale of hopefully many more.

613 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $1,000+ on Envato Market
  • Won a Most Wanted contest
  • Has been a beta tester for an Envato feature
+4 more
kriskorn
says

Ok thanks very much. If they send a message via the contact form on my VH profile, how can I verify they’ve bought my items?

In the email there is a link to see if the person who contacted you has bought one of your items. :)

1937 posts
  • Achieved the monthly Community Superstar Award
  • Helped improve Envato sites by detecting a security issue
  • Created a helpful tool/app using the Envato API
  • Participated in a focus group or interview to improve the user experience on Envato Market
+18 more
SamBerson
says

Great information from you all! Thank you very much for all your help.

3871 posts Community Moderator
  • Had an item that became a weekly top seller
  • Helps us moderate the forums
  • Taught a course or tutorial on Tuts+
  • Located in Netherlands
+10 more
Joost
Moderator
says

Best thing to do is include any of your contact info in your documentation files. That way they know how to contact you for support if they ever need it.

I discourage supplying contact information in your files – unless you’re pointing them to your own support forum/system where you validate purchases, you’re much better off using the contact form and purchase confirmation link. This makes sure you offer support to the right people ;)

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