1778 posts
    Contributed a free file of the month Has sold $1,000+ on Envato Market Sells items exclusively on Envato Market Has been part of the Envato Community for over 1 year
+11 more
SamBerson says

Hi there.

I have just sold my first VideoHive item.

How can I find out who bought my item?

I’d like to be able to ask them if they need anything else and also how they’re finding the product.

Thanks

Sam

643 posts
    Sells items exclusively on Envato Market Helped several times protecting Envato Market against copyright violations Contributed a free file of the month Has been a beta tester for an Envato feature
+5 more
navigator says

If your buyers needs help, they will contact you…

339 posts
    Has referred 10+ members Has sold $1,000+ on Envato Market Has collected 10+ items on Envato Market Sells items exclusively on Envato Market
+3 more
kevinhamil says

How can I find out who bought my item?

You can’t. There’s not really any author to buyer features through Envato’s marketplaces. Best thing to do is include any of your contact info in your documentation files. That way they know how to contact you for support if they ever need it.

748 posts kontramax.com
    Elite Author: Sold more than $75,000 on Envato Market Has sold $75,000+ on Envato Market and is now an Elite Author Won a competition Sells items exclusively on Envato Market
+15 more
Kontramax says

You can not contact buyers before they contact you due to envato rules.

1778 posts
    Contributed a free file of the month Has sold $1,000+ on Envato Market Sells items exclusively on Envato Market Has been part of the Envato Community for over 1 year
+11 more
SamBerson says

Ok thanks very much. If they send a message via the contact form on my VH profile, how can I verify they’ve bought my items?

339 posts
    Has been part of the Envato Community for over 3 years Located in Australia Has sold $1,000+ on Envato Market Has collected 1+ items on Envato Market
+2 more
studio26design says

If the buyer comments on your profile it will have ‘PURCHASED’ beside their name where it has ‘AUTHOR’ beside yours. For an example of this you can look at the comments on Kontramax’s item ‘Full Regain’.

Congratulations on the first sale of hopefully many more.

542 posts
    Has been part of the Envato Community for over 4 years Has sold $1,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
+4 more
kriskorn says

Ok thanks very much. If they send a message via the contact form on my VH profile, how can I verify they’ve bought my items?

In the email there is a link to see if the person who contacted you has bought one of your items. :)

1778 posts
    Contributed a free file of the month Has sold $1,000+ on Envato Market Sells items exclusively on Envato Market Has been part of the Envato Community for over 1 year
+11 more
SamBerson says

Great information from you all! Thank you very much for all your help.

3691 posts Community Moderator
    Helps us moderate the forums Contributed a tutorial on Tuts+ Located in Netherlands Made it to the Authors' Hall of Fame
+9 more
Joost Volunteer moderator says

Best thing to do is include any of your contact info in your documentation files. That way they know how to contact you for support if they ever need it.

I discourage supplying contact information in your files – unless you’re pointing them to your own support forum/system where you validate purchases, you’re much better off using the contact form and purchase confirmation link. This makes sure you offer support to the right people ;)

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