333 posts Andre28 - Envato Elite Author
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Interviewed on the Envato Notes blog
  • Referred more than 2000 users
  • Italy
  • Exclusive Author
  • Has been a member for 3-4 years
andre28 says

This idea came up in my mind when i saw one of my items rated 4 of 5 stars: since i didn’t understand the reason of this, without any negative comments or email from any buyers.
So i checked the status of the font, because i already know sometimes it’s updated and i discovered that the page i linked in the help file was not anymore online…
So this problem came up and probably is the source of my 4 of 5 stars.
Now, since i’m updating this file to avoid future problems, and since i care about my customers, i would like to make a notice to all buyers that they can re-download the item without any problems…
Is there a function like that?
Or in which way can i know who bought my item and send them an email to inform about my update??
I think it would be very usefull if once a file is updated (i’m not speaking about preview images), the buyers get an information email…
what do you think about that???

895 posts
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Sold between 10 000 and 50 000 dollars
  • Repeatedly helped protect Envato Market against copyright violations
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Bought between 50 and 99 items
  • Referred between 1000 and 1999 users
+5 more
Koolgfx says

I totally agree with you dude, this is an important thing to make ;)

526 posts
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Referred between 100 and 199 users
  • Bought between 10 and 49 items
  • Author had a Free File of the Month
  • Has been a member for 4-5 years
tanpopo says

i don’t think a buyer would rate 4/5 an item just because and external link isn’t properly working. maybe he/she just expected something else.

anyway no function like that is available at the moment. reason = spam

cheers italiani : )

333 posts Andre28 - Envato Elite Author
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Interviewed on the Envato Notes blog
  • Referred more than 2000 users
  • Italy
  • Exclusive Author
  • Has been a member for 3-4 years
andre28 says

i don’t think a buyer would rate 4/5 an item just because and external link isn’t properly working. maybe he/she just expected something else.

anyway no function like that is available at the moment. reason = spam

cheers italiani : )

well in my case it’s not just a link… i found that this font online is distributed with different version, and also sometimes get some update, so if you find this particular font somewhere else, you may have problems with my item… now i’m updating it with a stable version of the font to avoid problems… obviously i’m only guessing because no one of my buyers said nothing about it… but still i would like to know who have bought my item and say to them that i’ve updated the item… i think it would be something that they could appreciate, like “customer care”

by
by
by
by
by
by