341 posts Andre28 - Envato Elite Author
  • Elite Author
  • Exclusive Author
  • 4 Years of Membership
  • Italy
+7 more
andre28
says

This idea came up in my mind when i saw one of my items rated 4 of 5 stars: since i didn’t understand the reason of this, without any negative comments or email from any buyers.
So i checked the status of the font, because i already know sometimes it’s updated and i discovered that the page i linked in the help file was not anymore online…
So this problem came up and probably is the source of my 4 of 5 stars.
Now, since i’m updating this file to avoid future problems, and since i care about my customers, i would like to make a notice to all buyers that they can re-download the item without any problems…
Is there a function like that?
Or in which way can i know who bought my item and send them an email to inform about my update??
I think it would be very usefull if once a file is updated (i’m not speaking about preview images), the buyers get an information email…
what do you think about that???

899 posts
  • Affiliate Level 7
  • Author Level 5
  • Beta Tester
  • Collector Level 3
+10 more
Koolgfx
says

I totally agree with you dude, this is an important thing to make ;)

526 posts
  • Affiliate Level 4
  • Author Level 6
  • Collector Level 2
  • Top Monthly Author
+5 more
tanpopo
says

i don’t think a buyer would rate 4/5 an item just because and external link isn’t properly working. maybe he/she just expected something else.

anyway no function like that is available at the moment. reason = spam

cheers italiani : )

341 posts Andre28 - Envato Elite Author
  • Elite Author
  • Exclusive Author
  • 4 Years of Membership
  • Italy
+7 more
andre28
says

i don’t think a buyer would rate 4/5 an item just because and external link isn’t properly working. maybe he/she just expected something else.

anyway no function like that is available at the moment. reason = spam

cheers italiani : )

well in my case it’s not just a link… i found that this font online is distributed with different version, and also sometimes get some update, so if you find this particular font somewhere else, you may have problems with my item… now i’m updating it with a stable version of the font to avoid problems… obviously i’m only guessing because no one of my buyers said nothing about it… but still i would like to know who have bought my item and say to them that i’ve updated the item… i think it would be something that they could appreciate, like “customer care”

by
by
by
by
by
by