(Locked) Update on Payment, Search and Support Ticket Issues

I’m still waiting for a deposit made since last Thursday! to reflect in my account….

Hello! Thanks for showcasing these great products. I have an open ticket on problems with downloading an AE template HDD-486-55087.

Thank you!

Hi guys, I’m going to lock this thread now, as this particular issue has been resolved. If you do have any new/ unrelated issues please contact support! Thanks everyone.

For those of you that appreciate a more technical view of these kinds of events, Lucas (one of our awesome devs) has written a thorough post-mortem of what caused the issues we experienced on the 10th of January, and what steps were taken to fix it. It’s available here on We build Envato, the new home for Envato’s development team. While you’re there, have a browse around the other articles. More will be added in the future!

Wicked reading! Love hearing what you guys are up to down there

Great…

Hell, I tried to make a deposit. NO GO! Three different types of credit cards. I am about to just find a different site. I may have only spent $800.00 here….

^ Hi DSC, I’m sorry to hear you are currently having issues using Paypal for marketplace deposits. Please consider this simple solution, which has been proven successful to some.

If the problem persists, please be so kind to Contact Support and they’ll gladly look into it. Your patience and feedback are appreciated. Good luck.

Dzinc is correct. And on that note, I’m going to lock this thread now, as the original topic is now resolved.