252 posts
  • Won a Most Wanted contest
  • Has sold $10,000+ on Envato Market
  • Pulled off some great moustache to raise money or awareness for Movember Australia
  • Sells items exclusively on Envato Market
+4 more
tips4design
says

I have submitted more than two days ago a ticket for re-evaluating one of my items in order to match a fair price after many updates were added. I still haven’t got any other response except the automated one.

How long does it usually takes before a staff member posts a response?

Thanks. :)

613 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $1,000+ on Envato Market
  • Won a Most Wanted contest
  • Has been a beta tester for an Envato feature
+4 more
kriskorn
says

Tweet them your ticket id and you will get a quicker answer. Here you go – https://twitter.com/envato_support

All the best,
Kris

252 posts
  • Won a Most Wanted contest
  • Has sold $10,000+ on Envato Market
  • Pulled off some great moustache to raise money or awareness for Movember Australia
  • Sells items exclusively on Envato Market
+4 more
tips4design
says

Thank for your reply, I’ve just tweeted them :).

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