477 posts
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+10 more
OrangeIdea
says

Hello. Where is the login form on http://support.envato.com. I remember that it was, but now I do not see it.

6776 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

There was some issues with the login process so they took it down. Updates and correspondence will still go through email as usual. Thanks!

477 posts
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  • Has sold $250,000+ on Envato Market
  • Had an item that became a weekly top seller
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+10 more
OrangeIdea
says

^Okay, thank you.

1406 posts
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  • Has referred 200+ members
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+9 more
Pricop
says

I was wondering the same too, as I opened a ticket but couldn’t see the status of it, a good ideea would be to unify the marketplace and the support, so that you don’t have to login with a separate account.

1168 posts
  • Achieved the monthly Community Superstar Award
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  • Has sold $10,000+ on Envato Market
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+3 more
TanyDi
says

I was wondering the same too, as I opened a ticket but couldn’t see the status of it, a good ideea would be to unify the marketplace and the support, so that you don’t have to login with a separate account.

+1

973 posts
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+6 more
aaranmcguire
says

I just want to thank support today, it’s not something I thought I would ever do, but I’ve had 2 emails in response from tickets I’ve rased, and I only made them a few days ago, so well done!

Someone must be cracking a whip.

6776 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

I just want to thank support today, it’s not something I thought I would ever do, but I’ve had 2 emails in response from tickets I’ve rased, and I only made them a few days ago, so well done! Someone must be cracking a whip.

Thanks Aaran! :)

We really, really want our turn around on tickets to be a fast as humanly possible, so we’ve been putting a lot of time and effort into making that happen. Glad to hear there are some results already showing.

477 posts
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  • Has sold $250,000+ on Envato Market
  • Had an item that became a weekly top seller
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+10 more
OrangeIdea
says

KingDog, Maybe you can quickly check my ticket: SYV -827-62278 :)

679 posts Cudazi
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+13 more
cudazi
Envato team
says

KingDog, Maybe you can quickly check my ticket: SYV -827-62278 :)

Your ticket has been forwarded to a reviewer as of this morning. :)

477 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Had an item that became a weekly top seller
  • Became a Top 20 Author of the Month
+10 more
OrangeIdea
says


KingDog, Maybe you can quickly check my ticket: SYV -827-62278 :)
Your ticket has been forwarded to a reviewer as of this morning. :)

Thank you :)

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