Support with live chat.

I meant for authors and buyers to communicate, and just to talk and solve simple problems. Just a chit-chat type thing, but associated with ThemeForest and found on this website. Cause most of the time, buyers have questions not related to a theme, but where to find things, general advice, etc.

What’s an example of a “thing” or “general advice” if it isn’t related to the theme? I’m just a bit confused.

ThemeForest Chat:

“Potential buyer: Can someone suggest a theme related to gaming that will support this and this and this?” “Mattbrett: Yeah, check out my theme link here“

or

“Alex: Vasili, I need your help for the 2891432534th time” “Vasili: sigh fine…...”

-1×1,000,000

Think… if they provide this they will have make up the money somewhere… where else is better than cutting from the % the authors make.

I vote no.

You know, an FAQ tab on every theme page can be far better than a live chat.

I noticed some sellers have a forum, which is good. But having an FAQ section for every theme can simplify the Q&A process for buyers instead of leaving themeforest to find answers.

I recall the FAQ tab talk. Trying the to stress on the importance of one again.

You know, an FAQ tab on every theme page can be far better than a live chat.

I noticed some sellers have a forum, which is good. But having an FAQ section for every theme can simplify the Q&A process for buyers instead of leaving themeforest to find answers.

I recall the FAQ tab talk. Trying the to stress on the importance of one again.

+1 to your idea…..but could the author just put the FAQ ’s in the description.

The tab will get things organized and encourage everyone to use it too.

You know, an FAQ tab on every theme page can be far better than a live chat.

I noticed some sellers have a forum, which is good. But having an FAQ section for every theme can simplify the Q&A process for buyers instead of leaving themeforest to find answers.

I recall the FAQ tab talk. Trying the to stress on the importance of one again.

I’m not sure a tab is required… this seems like this kind of information should already be bundled in each product’s description and documentation. I do my best to do this with all of my products… I’d rather see the bar raised for high quality documentation than a tab that would be redundant with good author practices anyways.

That said, I’m not opposed to the tab idea – I’d certainly use the feature if it means less support emails and more theme building -I can even see it being expanded upon to include support request forms and customers helping each other with issues and customization. I just happen to think the fix here is a cultural one among authors, not something where a new tool will fix everything. If some authors aren’t providing this kind of info right now in their text files, what makes us think that they’ll fill out and update a FAQ on a regular basis?

The tab can be updated anytime, while the help file can only have an assumed FAQ in a general way with a newly uploaded theme. Also if the help file needs to be updated with a recent FAQ consider the delay of reviewing it.