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vasilios says
I meant for authors and buyers to communicate, and just to talk and solve simple problems. Just a chit-chat type thing, but associated with ThemeForest and found on this website. Cause most of the time, buyers have questions not related to a theme, but where to find things, general advice, etc.

What’s an example of a “thing” or “general advice” if it isn’t related to the theme? I’m just a bit confused.

1479 posts The right tools with none of the gimmicks
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PixelBin says

ThemeForest Chat:

“Potential buyer: Can someone suggest a theme related to gaming that will support this and this and this?” “Mattbrett: Yeah, check out my theme link here

or

“Alex: Vasili, I need your help for the 2891432534th time” “Vasili: sigh fine…...”

:)

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vaisnava says

-1×1,000,000

Think… if they provide this they will have make up the money somewhere… where else is better than cutting from the % the authors make.

I vote no.

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imaginem says

You know, an FAQ tab on every theme page can be far better than a live chat.

I noticed some sellers have a forum, which is good. But having an FAQ section for every theme can simplify the Q&A process for buyers instead of leaving themeforest to find answers.

I recall the FAQ tab talk. Trying the to stress on the importance of one again. :D

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PixeledArt says
You know, an FAQ tab on every theme page can be far better than a live chat.

I noticed some sellers have a forum, which is good. But having an FAQ section for every theme can simplify the Q&A process for buyers instead of leaving themeforest to find answers.

I recall the FAQ tab talk. Trying the to stress on the importance of one again. :D

+1 to your idea…..but could the author just put the FAQ ’s in the description.

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imaginem says

The tab will get things organized and encourage everyone to use it too.

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MDNW says
You know, an FAQ tab on every theme page can be far better than a live chat.

I noticed some sellers have a forum, which is good. But having an FAQ section for every theme can simplify the Q&A process for buyers instead of leaving themeforest to find answers.

I recall the FAQ tab talk. Trying the to stress on the importance of one again. :D

I’m not sure a tab is required… this seems like this kind of information should already be bundled in each product’s description and documentation. I do my best to do this with all of my products… I’d rather see the bar raised for high quality documentation than a tab that would be redundant with good author practices anyways.

That said, I’m not opposed to the tab idea – I’d certainly use the feature if it means less support emails and more theme building -I can even see it being expanded upon to include support request forms and customers helping each other with issues and customization. I just happen to think the fix here is a cultural one among authors, not something where a new tool will fix everything. If some authors aren’t providing this kind of info right now in their text files, what makes us think that they’ll fill out and update a FAQ on a regular basis?

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imaginem says

The tab can be updated anytime, while the help file can only have an assumed FAQ in a general way with a newly uploaded theme. Also if the help file needs to be updated with a recent FAQ consider the delay of reviewing it.

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