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andre28 says

My last item approved has been priced very low, at least half compared to all the similar item in the marketplace. I tried to contact support but when i try to open a ticket, an error page occur, and it continue saying that the captcha code isn’t correct… i tried 4-5 times, the same error occur… what can i do?

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MikeMoloney says

hmmm, maybe just wait for staff response. Or if you want to embrace the low price. Advertise it as 50% off and see if you can get alot of sales? People might see that it is really low priced compared to the rest and then they may purchase it?

335 posts Andre28 - Envato Elite Author
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andre28 says

Are you experiencing the same problem with the support ticket? Because i tried also with different browser but the same error occur.

there is a page with this message: #1 [internal function]: Controller_Submit->Confirmation() #2 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/MVC/class.SWIFT_Controller.php(335): call_user_func_array(Array, Array) #3 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/Module/class.SWIFT_Module.php(164): SWIFT _Controller::Load(Object(SWIFT_Interface), Object(SWIFT_Module), Object(SWIFT_Router), false) #4 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/class.SWIFT.php(765): SWIFT _Module->ExecuteController() #5 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/class.SWIFT.php(919): SWIFT ->Initialize() #6 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/swift.php(152): SWIFT ::GetInstance() #7 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/index.php(28): require_once(’/var/www/resolv…’) #8 {main} Invalid Core Data: Department, Status, Priority, Type (library/class.SWIFT.php:768)

0 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/modules/tickets/client/class.Controller_Submit.php(459): SWIFT _Ticket::Create(‘Price way to lo…’, ‘andre28’, ‘andreabalzano_8…’, ‘http://graphicr...', 5, ‘4’, ‘7’, ‘0’, ‘60057’, 0, 1, 2, 1, ’’, 0, true)

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KingDog Envato team says

Have you tried tweeting Support? – http://twitter.com/#!/envato_support

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saptarang says

Are you experiencing the same problem with the support ticket? Because i tried also with different browser but the same error occur. there is a page with this message: #0 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/modules/tickets/client/class.Controller_Submit.php(459): SWIFT _Ticket::Create(‘Price way to lo…’, ‘andre28’, ‘andreabalzano_8…’, ‘http://graphicr...', 5, ‘4’, ‘7’, ‘0’, ‘60057’, 0, 1, 2, 1, ’’, 0, true) #1 [internal function]: Controller_Submit->Confirmation() #2 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/MVC/class.SWIFT_Controller.php(335): call_user_func_array(Array, Array) #3 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/Module/class.SWIFT_Module.php(164): SWIFT _Controller::Load(Object(SWIFT_Interface), Object(SWIFT_Module), Object(SWIFT_Router), false) #4 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/class.SWIFT.php(765): SWIFT _Module->ExecuteController() #5 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/class.SWIFT.php(919): SWIFT ->Initialize() #6 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/swift.php(152): SWIFT ::GetInstance() #7 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/index.php(28): require_once(’/var/www/resolv…’) #8 {main} Invalid Core Data: Department, Status, Priority, Type (library/class.SWIFT.php:768)

Yes, I’m also getting same error.

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andre28 says

Have you tried tweeting Support? – http://twitter.com/#!/envato_support
i don’t have twitter sorry
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KingDog Envato team says

No problem. I’ll send in a ticket.

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CreatingDrew says

Thanks for letting us know about this guys, I’ll do some testing with the team and bring this to the attention of the developers. Thanks again! :)

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