- Attended a Community Meetup
- Australia
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author was Featured
- Bought between 100 and 499 items
- Contributed a Blog Post
- Exclusive Author
I just received an email from the support concerning an issue I reported about something I tough was a big problem and I just wanted to say how happy I am about the answer I got and from now on I will not report any problem to the forum, i’ll email the support directly.
Sorry for my stupid attitude guys.
- Author had a File in an Envato Bundle
- Author was Featured
- Bought between 50 and 99 items
- Exclusive Author
- Has been a member for 4-5 years
- Item was Featured
- Referred between 500 and 999 users
- Sold between 250 000 and 1 000 000 dollars
Don’t apologize, I like the opposite attitude of this thread. It’s a nice change up to the threads we’re normally seeing regarding support and reviewers… Everyone needs some lovin, I don’t think envato staff are any different!
- Exclusive Author
- Sold between 10 000 and 50 000 dollars
- Bought between 1 and 9 items
- Referred between 1 and 9 users
- Has been a member for 2-3 years
- Lithuania
so whats the issue?. its all good though 
- Attended a Community Meetup
- Author was Featured
- Beta Tester
- Bought between 10 and 49 items
- Contributed a Tutorial to a Tuts+ Site
- Exclusive Author
- Has been a member for 3-4 years
- Interviewed on the Envato Notes blog
Danny Glover is too old for this.
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author was Featured
- Bought between 10 and 49 items
- Exclusive Author
- Germany
- Has been a member for 3-4 years
- Interviewed on the Envato Notes blog
- Item was Featured
Personally I never had any issues with Envato Support. I do assume, however, that if you send an email like zomfg i haz buyed wrong theme need credit omg now ok (yeah, that was a dramatization), the Support staff will look for a more decent, logical and respectful email. And I consider that to be fully reasonable.
So, the moral of the story would be to send clearly readable, logic, precise and kind emails to Support.
Chris 
- Attended a Community Meetup
- Australia
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author was Featured
- Bought between 100 and 499 items
- Contributed a Blog Post
- Exclusive Author
themeblvd said
Don’t apologize, I like the opposite attitude of this thread. It’s a nice change up to the threads we’re normally seeing regarding support and reviewers… Everyone needs some lovin, I don’t think envato staff are any different!
No I mean, I apologize for my stupid behavior because everytime I have something to say about someone I do it on the forum because I’m pissed
- Microlancer Beta Tester
- Exclusive Author
- Has been a member for 4-5 years
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Item was Featured
- Sold between 250 000 and 1 000 000 dollars
- Repeatedly Helped protect Envato Marketplaces against copyright violations
DDStudios said
No I mean, I apologize for my stupid behavior because everytime I have something to say about someone I do it on the forum because I’m pissed
LOL !!!!
- Envato Staff
- Support Staff
- Has been a member for 4-5 years
- Exclusive Author
- Attended a Community Meetup
- Grew a moustache for the Envato Movember competition
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- United States
- Referred between 10 and 49 users
I know for a fact support loves hugs. I know someone, who knows someone who knows someone who knows.
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author was Featured
- Bought between 10 and 49 items
- Exclusive Author
- Germany
- Has been a member for 3-4 years
- Interviewed on the Envato Notes blog
- Item was Featured
raptour said
I know for a fact support loves hugs. I know someone, who knows someone who knows someone who knows.
Whose name starts with D and ends with ew! I just saw a huge cockroach!.. Whoops, guess I already spoiled the party! 
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
I love hugs! 
Seriously though, thanks for the nice words Dany and all, this really makes our day!
Request processing...