1 post
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
jdsinger65 says

FYI also have problem with Paypal payment (no confirmation in now 2 hrs) and can’t submit a ticket.

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

Any update yet?

6763 posts
  • Italy
  • Sold between 10 000 and 50 000 dollars
  • Has been a member for 4-5 years
  • Microlancer Beta Tester
  • Beta Tester
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
+1 more
doru says

I purchased a theme and I have no file in my download area, tells me: Waiting for payment confirmation …

Payment has been paid correctly.

Bad service.

I know is sucks to wait for a fix :) but this doesn’t happen every day.

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says


I purchased a theme and I have no file in my download area, tells me: Waiting for payment confirmation …

Payment has been paid correctly.

Bad service.
I know is sucks to wait for a fix :) but this doesn’t happen every day.

I agree that it is not bad service per se but perhaps bad protocol that simultaneously we are unable to contact support regarding the problem. Housing the support server and payment servers or web servers where they are dependent on one another is inviting disaster.

129 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Developer
  • Envato Staff
  • Exclusive Author
  • Has been a member for 4-5 years
notahat Dev says

Hi folks. Sorry about the troubles! We’re working hard to figure out what’s going on, and we’ll make sure it all gets sorted out.

nickroberts: Actually, the support servers are housed somewhere completely different to the marketplace. It’s coincidental that we’re having problems with both at the same time. (We’re actually seeing three different problems simultaneously at the moment. It never rains but it pours.)

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

I feel ya thank you for the update it is much appreciated. As someone who provides support services for my own company, along with media design and web content, I certainly understand problems usually come in threes anyway! :)

3 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Andk22 says

I’m new and I’m surprised this situation, maybe not so on other occasions.

3 posts
  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • United States
howeveriam says

I just bought a theme of 2winFactor “Aware – Responsive Wordpress Portfolio Theme” via Paypal (Jan 9, 2013 11:09:15 PST Transaction ID: 95U69201GG971131G)

But there is no download occur.

What up?

196 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 500 and 999 items
  • Canada
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 50 and 99 users
DanyDuchaine says

Purchase doesn’t work or only downloads? If it’s download it’s fine with me hahaha :D

Just kidding.

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

Purchases seem to be able to complete but the token or completion piece on the Envato side simply isn’t working. Furthermore the history in my account does not show a purchase at all and the download is nowhere to be found.

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