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scottrockers says

How long does it take support to answer a submitted question? I have been waiting about a day and half and no one has responded, do they take a while sometimes?

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  • Member of the Envato Team
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TPN Envato team says

FlashDen Support is open from 9am to 5pm Monday to Friday, Australian Eastern Standard time.

Support tickets are generally answered within two working days, however complex support tickets may take longer.

186 posts
  • Has been part of the Envato Community for over 5 years
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scottrockers says

Thanks for the quick reply.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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