186 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+5 more
scottrockers
says

How long does it take support to answer a submitted question? I have been waiting about a day and half and no one has responded, do they take a while sometimes?

1914 posts
  • Had an item that became a weekly top seller
  • Member of the Envato Team
  • Located in Canada
  • Sells items exclusively on Envato Market
+9 more
TPN
Envato team
says

FlashDen Support is open from 9am to 5pm Monday to Friday, Australian Eastern Standard time.

Support tickets are generally answered within two working days, however complex support tickets may take longer.

186 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+5 more
scottrockers
says

Thanks for the quick reply.

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