186 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users
  • Sold between 5 000 and 10 000 dollars
  • United States
scottrockers says

How long does it take support to answer a submitted question? I have been waiting about a day and half and no one has responded, do they take a while sometimes?

1912 posts
  • Exclusive Author
  • Envato Staff
  • Support Staff
  • Sold between 10 000 and 50 000 dollars
  • Attended a Community Meetup
  • Canada
  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
+3 more
TPN Staff says

FlashDen Support is open from 9am to 5pm Monday to Friday, Australian Eastern Standard time.

Support tickets are generally answered within two working days, however complex support tickets may take longer.

186 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users
  • Sold between 5 000 and 10 000 dollars
  • United States
scottrockers says

Thanks for the quick reply.

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