27 posts
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ranezinjo
says

Got email from MB:

“Thank you for contacting us.

Following up on your message, we would like to confirm that we have no records for a recent transaction sent to your account from the respective merchant. Please note that in this case the merchant is the sender of the funds, and therefore, the matter should be resolved on their end. Please, be kindly advised to contact them again and request further explanation and resolution.”

So, not MB fault. Envato did not process payment.

1950 posts Do the Needful
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JamiGibbs
says

Hello ranezinjo and anyone else having a payment issue. Can you please let me know your support ticket number so we can look into the issue?

If you haven’t submitted a ticket yet, you can do so at the following link:

http://support.envato.com/index.php?/Tickets/Submit
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dejans
says

Here’s mine Ticket ID: 233753

Thank You.

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UltraDesigns
says

Hmm seeing this i got scared, will we have same problem on next month too? :(

699 posts
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segen
says

My ticket ID: 233633


Hello ranezinjo and anyone else having a payment issue. Can you please let me know your support ticket number so we can look into the issue?

If you haven’t submitted a ticket yet, you can do so at the following link:

http://support.envato.com/index.php?/Tickets/Submit
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ranezinjo
says

Lol, got two:

Ticket ID #236447 Ticket ID #236446

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dejans
says

I agreed to get my withdrawal cancelled and funds return to my account, and will try to withdraw smaller sum for next month (I know, sigh). Let us know if you guys get this thing resolved or if we can expect the same scenario next month. :\

27 posts
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ranezinjo
says

Saga continues. They are bouncing me from Envato to Mb and other way. I am tired of this and thinking of canceling envato account.

ENVATO : “We have made a payment on the 15/6 to ranezinjo@gmail.com but for some reason it could not be processed by MB. We have sent you a ticket asking to confirm MB payment details on the 25/6. Could you pls confirm if the details used are correct and if not provide new one.”

MONEYBOOKERS : “Following up on your message, we would like to confirm that we have no records for a recent transaction sent to your account from the respective merchant. Please note that in this case the merchant is the sender of the funds, and therefore, the matter should be resolved on their end. Please, be kindly advised to contact them again and request further explanation and resolution.”

And i have aslo canceled this month transaction. This is rofl.

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segen
says

This is ridiculous, Envato Support you can’t reply within 1-2 days for such High priority issue?

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ranezinjo
says

What i am supposed to do now ? I have lost money and i dont know who can help me.

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