27 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+2 more
ranezinjo says

Got email from MB:

“Thank you for contacting us.

Following up on your message, we would like to confirm that we have no records for a recent transaction sent to your account from the respective merchant. Please note that in this case the merchant is the sender of the funds, and therefore, the matter should be resolved on their end. Please, be kindly advised to contact them again and request further explanation and resolution.”

So, not MB fault. Envato did not process payment.

1950 posts Do the Needful
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
+10 more
JamiGibbs says

Hello ranezinjo and anyone else having a payment issue. Can you please let me know your support ticket number so we can look into the issue?

If you haven’t submitted a ticket yet, you can do so at the following link:

http://support.envato.com/index.php?/Tickets/Submit
281 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has referred 10+ members
  • Featured in the Envato Market Community podcast
+8 more
dejans says

Here’s mine Ticket ID: 233753

Thank You.

205 posts
  • Located in Azerbaijan
  • Has been part of the Envato Community for over 3 years
  • Has sold $1,000+ on Envato Market
  • Helped several times protecting Envato Market against copyright violations
+3 more
UltraDesigns says

Hmm seeing this i got scared, will we have same problem on next month too? :(

699 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 50+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured in an Envato Bundle
+10 more
segen says

My ticket ID: 233633


Hello ranezinjo and anyone else having a payment issue. Can you please let me know your support ticket number so we can look into the issue?

If you haven’t submitted a ticket yet, you can do so at the following link:

http://support.envato.com/index.php?/Tickets/Submit
27 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+2 more
ranezinjo says

Lol, got two:

Ticket ID #236447 Ticket ID #236446

281 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has referred 10+ members
  • Featured in the Envato Market Community podcast
+8 more
dejans says

I agreed to get my withdrawal cancelled and funds return to my account, and will try to withdraw smaller sum for next month (I know, sigh). Let us know if you guys get this thing resolved or if we can expect the same scenario next month. :\

27 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+2 more
ranezinjo says

Saga continues. They are bouncing me from Envato to Mb and other way. I am tired of this and thinking of canceling envato account.

ENVATO : “We have made a payment on the 15/6 to ranezinjo@gmail.com but for some reason it could not be processed by MB. We have sent you a ticket asking to confirm MB payment details on the 25/6. Could you pls confirm if the details used are correct and if not provide new one.”

MONEYBOOKERS : “Following up on your message, we would like to confirm that we have no records for a recent transaction sent to your account from the respective merchant. Please note that in this case the merchant is the sender of the funds, and therefore, the matter should be resolved on their end. Please, be kindly advised to contact them again and request further explanation and resolution.”

And i have aslo canceled this month transaction. This is rofl.

699 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 50+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured in an Envato Bundle
+10 more
segen says

This is ridiculous, Envato Support you can’t reply within 1-2 days for such High priority issue?

27 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+2 more
ranezinjo says

What i am supposed to do now ? I have lost money and i dont know who can help me.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by