I have not yet got money which was sent on 15th this month through wire transfer by Themeforest ( We just processed your request for 3698.10 (less $35.00 transaction fee) USD via swift.) I got message on 15th that they sent money, but till now the money not credited in my account in Local bank( ICICI Bank Ltd, India ), I was asked any transaction ID or screen shot of debited from sender account when I called to local bank in India.
I opened ticket ID 114441 & 114123 regarding this issue to seek solution on 22nd, 4 days passed, but there is no response till now, what should I do? please tell me any one faced this issue earlier? How to track it? where my money gone?
I got the money last month with the same account details which I used now, so what is the problem?
I hope some clues/tips are expected from here.
Its almost 10day’s, really strange
Did you confirmed SWIFT number and any other detail. I do not know much, but these details are according to the branch, right? Hopefully you have provided correct(full) name and Bank details. It should not take that long.
Hi Ram, Did you confirmed SWIFT number and any other detail. I do not know much, but these details are according to the branch, right? Hopefully you have provided correct(full) name and Bank details. It should not take that long.
I got the payment last month with same account details which are correct I checked.
Did you contact support about it? Maybe they can check something about your transfer.
Sometimes banks hold payments for taxation, money laundering considerations and demand additional verification.
They might have demanded it from the Envato. At my office quite a few of our clients had to provide additional verification when sending money to us.
You should get a swift copy from envato, show it to your bank so they can follow up on your behalf.
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