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kayapati says

I have not yet got money which was sent on 15th this month through wire transfer by Themeforest ( We just processed your request for 3698.10 (less $35.00 transaction fee) USD via swift.) I got message on 15th that they sent money, but till now the money not credited in my account in Local bank( ICICI Bank Ltd, India ), I was asked any transaction ID or screen shot of debited from sender account when I called to local bank in India.

I opened ticket ID 114441 & 114123 regarding this issue to seek solution on 22nd, 4 days passed, but there is no response till now, what should I do? please tell me any one faced this issue earlier? How to track it? where my money gone?

I got the money last month with the same account details which I used now, so what is the problem?

I hope some clues/tips are expected from here.

Thanks ram

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settysantu says

Its almost 10day’s, really strange

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kayapati says

Its almost 10day’s, really strange

That’s what I am worrying Santu

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SaurabhSharma says

Hi Ram,

Did you confirmed SWIFT number and any other detail. I do not know much, but these details are according to the branch, right? Hopefully you have provided correct(full) name and Bank details. It should not take that long.

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kayapati says

Hi Ram, Did you confirmed SWIFT number and any other detail. I do not know much, but these details are according to the branch, right? Hopefully you have provided correct(full) name and Bank details. It should not take that long.

I got the payment last month with same account details which are correct I checked.

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CodeSwift says

Did you contact support about it? Maybe they can check something about your transfer.

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kayapati says

Did you contact support about it? Maybe they can check something about your transfer.

Yes I opened support ticket ( ID 114441 & 114123 ) on 22nd, not yet got reply.

Just now once again I called local bank and was asked I need to submit SWIFT COPY of transaction.

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Cosmive says

Sometimes banks hold payments for taxation, money laundering considerations and demand additional verification.

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kayapati says

Sometimes banks hold payments for taxation, money laundering considerations and demand additional verification.

But I was not asked any demand to show any extra verifications and I was asked to show the copy of swift transactions.

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Cosmive says

They might have demanded it from the Envato. At my office quite a few of our clients had to provide additional verification when sending money to us.

You should get a swift copy from envato, show it to your bank so they can follow up on your behalf.

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