4505 posts Love & Light
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 7-8 years
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Interviewed on the Envato Notes blog
  • South Africa
+3 more
digitalscience says

\\

It’s been mentioned before but just want to follow up if this will be implemented and if so how soon?

This page could either be a FAQ or general instructions help file. But would be a great feature to be able to update a help file page when new issues arise. Also another thought …. if we did not include any help file in the download and the help file was only available online – this could help combat piracy and those with illegal copies as they will have no help documentation and only those valid purchases will be able to access this online help file. And even if a pirated file contains the copied and pasted version of this online help file, it might not necessarily have the latest info which is another reason why it’s better off to purchase the file from Flash Den and have a legitimate copy. Thoughts?

3069 posts
  • Has been a member for 6-7 years
  • Won a Competition
  • Sold between 50 000 and 100 000 dollars
  • Bought between 10 and 49 items
  • Referred between 50 and 99 users
  • Exclusive Author
  • Romania
wickedpixel says
Also another thought …. if we did not include any help file in the download and the help file was only available online – this could help combat piracy and those with illegal copies as they will have no help documentation and only those valid purchases will be able to access this online help file. And even if a pirated file contains the copied and pasted version of this online help file, it might not necessarily have the latest info which is another reason why it’s better off to purchase the file from Flash Den and have a legitimate copy. Thoughts?
That sounds sooo00oo nice!!


3256 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Exclusive Author
  • Interviewed on the Envato Notes blog
  • Beta Tester
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
+4 more
ParkerAndKent says

I agree, the help file in the package is totally useless and to update it we need to update the whole package and wait the review.

3256 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Exclusive Author
  • Interviewed on the Envato Notes blog
  • Beta Tester
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
+4 more
ParkerAndKent says

1000 :-)

4505 posts Love & Light
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 7-8 years
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Interviewed on the Envato Notes blog
  • South Africa
+3 more
digitalscience says
I agree, the help file in the package is totally useless and to update it we need to update the whole package and wait the review.

Good point… that’s another reason why an online help file is better ;)

3868 posts
  • Author had a Free File of the Month
  • Beta Tester
  • Bought between 100 and 499 items
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • Has been a member for 7-8 years
+4 more
flashjunkie says

+1 great idea

900 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • United Kingdom
CheshireCat says

Great idea! Useful to both buyer and author :)

7178 posts
  • Exclusive Author
  • Has been a member for 5-6 years
  • Sold between 10 000 and 50 000 dollars
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Referred between 10 and 49 users
+1 more
doru says

great ideea

4335 posts
  • Beta Tester
  • Bought between 10 and 49 items
  • Community Moderator
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
+6 more
Reaper-Media Volunteer moderator says

+ 1 bln!!!

Man, that piracy combating idea rules! Maybe thay’re saving it for the redesign, I think most of the suggested features are going to be included in that beast, can’t wait!
4505 posts Love & Light
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 7-8 years
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Interviewed on the Envato Notes blog
  • South Africa
+3 more
digitalscience says
cough

will this feature ever happen??... I think this idea was suggested about 1 year ago – and most agreed this would be a great feature… so what’s the status? I can’t imagine that it would be that difficult to implement right? Support is one area which could be stream lined better and since we are not obligated to provide support, then it would make sense to have a passive way of supporting files like having a FAQ / help file available online. The comment facility is more like an open forum with random banter most of the time so not really ideal as a support page unless you have the patience to sift through pages and pages of comments to find the answer you need.

by
by
by
by
by
by