2 posts
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krisdavant
says

CodeCanyon,

Your website rules but you need a search function in the comments section. There is useful information to solve problems but the only way you can know is by going through the whole comments.

Is this something you coudl fix.

1 post
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  • Has collected 10+ items on Envato Market
matthiasdewilde
says

I agree with Kris and I’m surprised this hasn’t been mentioned before.

Some themes/plugins have over 100 pages of comments and it’s insane to have to scroll through all the pages, to search for a solution. Instead: buyers post a new comment, requiring an answer which has probably already been given in the past. Result: loss of time and frustration for both buyer and seller…

Luckily, some developers have their own forums for feedback, but it would save the developers and customers a lot of time and effort if there was a better search function integrated in the comments section.

1406 posts
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+9 more
Pricop
says

I agree, my new customers tends to ask me same questions over and over again, even tho they were replied to previous customers in the past. However with the new FAQ section, it’s much easier to find answers, sadly the customers ignores the FAQ question because I guess it wasn’t promoted from the very beginning.

5465 posts The Dude Abides
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+13 more
CodingJack
says

Not quite the same thing but better than nothing:

http://codecanyon.net/forums/thread/adding-item-discussion-search-to-help-files/88223

Of course it completely relies on authors individually adding it.

1467 posts
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greenline
says

Hi CodingJack, thanks for the interesting tip, but where should I add that code generated from Google Custom Search generator?

5465 posts The Dude Abides
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Located in United States
+13 more
CodingJack
says

Hi CodingJack, thanks for the interesting tip, but where should I add that code generated from Google Custom Search generator?

To your help documentation :)

1467 posts
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  • Won a Most Wanted contest
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+8 more
greenline
says

Oh, I see :( Now I’m disappointed, I thought I could use this somehow directly inside my item’s description somehow.

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