139 posts
  • Referred between 1 and 9 users
  • Has been a member for 3-4 years
  • Exclusive Author
  • Bought between 1 and 9 items
  • Sold between 5 000 and 10 000 dollars
nugas says
Hi, I have a new item few days back. http://videohive.net/item/fashion-frame-display/3058419 (Fashion Frame Display)

It has 1 sale now. But when i do a search in videohive, the item is listed down but there is 0 in sale count.. Is this a system bug ? I’m quite worried. Is there some problem with the sale counting system ?

nugas

278 posts
  • Sold between 10 000 and 50 000 dollars
  • Beta Tester
  • Has been a member for 3-4 years
  • Author had a Free File of the Month
  • Bought between 1 and 9 items
  • Referred between 100 and 199 users
  • Exclusive Author
motionpictors says

This is one of the mesterious things in the marketplaces,the site doesn’t update it instantly,so it takes a couple of days.

432 posts butlerm.com
  • Has attended an Envato Live event
  • Elite Author
  • Has been a member for 4-5 years
  • Most Wanted Bounty Winner
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 100 000 and 250 000 dollars
  • Author had a Free File of the Month
  • Referred between 1000 and 1999 users
  • Beta Tester
+10 more
butlerm says

I am pretty sure that all sale numbers in searches, top authors, etc. are updated once everyday at 12:00AM Australian time

1550 posts
  • Sold between 10 000 and 50 000 dollars
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Russian Federation
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Grew a moustache for the Envato Movember competition
AndrVlad says

I am pretty sure that all sale numbers in searches, top authors, etc. are updated once everyday at 12:00AM Australian time

Yes top authors updated daily.
But sales count in search results updated once a week only. Very strange and not understandable why do they need to store usually quickly outdated sales count when updating serch database indexes.

Best Regards, Andrey

1550 posts
  • Sold between 10 000 and 50 000 dollars
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Russian Federation
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Grew a moustache for the Envato Movember competition
AndrVlad says

sorry, duplicate removed.

432 posts butlerm.com
  • Has attended an Envato Live event
  • Elite Author
  • Has been a member for 4-5 years
  • Most Wanted Bounty Winner
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 100 000 and 250 000 dollars
  • Author had a Free File of the Month
  • Referred between 1000 and 1999 users
  • Beta Tester
+10 more
butlerm says


I am pretty sure that all sale numbers in searches, top authors, etc. are updated once everyday at 12:00AM Australian time

Yes top authors updated daily.
But sales count in search results updated once a week only. Very strange and not understandable why do they need to store usually quickly outdated sales count when updating serch database indexes.

Best Regards, Andrey

Ah that makes sense…. they update it weekly so they can easily figure out the weekly popular files in the categories. That has to be why it is updated weekly.

139 posts
  • Referred between 1 and 9 users
  • Has been a member for 3-4 years
  • Exclusive Author
  • Bought between 1 and 9 items
  • Sold between 5 000 and 10 000 dollars
nugas says

There is also wrong sales count in Videohive’s Top Author’s List. I am 1304 ranked :( and have 16 sales is what has been displayed . But actually I have 18 sales till now .

What ever the reason is it, it’s definitely something that videohive should take care of . After all, all these information is very important to us.

139 posts
  • Referred between 1 and 9 users
  • Has been a member for 3-4 years
  • Exclusive Author
  • Bought between 1 and 9 items
  • Sold between 5 000 and 10 000 dollars
nugas says

okie I got it. there is a message displayed at the right top part “Generated about 6 hours ago” .. This makes sense somewhat.. :)

1550 posts
  • Sold between 10 000 and 50 000 dollars
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Russian Federation
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Grew a moustache for the Envato Movember competition
AndrVlad says

okie I got it. there is a message displayed at the right top part “Generated about 6 hours ago” .. This makes sense somewhat.. :)

Good!

:-)

Best Regards, Andrey

by
by
by
by
by
by