CodingJack saidIt’s not related, and I’m not 100% sure why that would be the case… can you please open a ticket with support and ask them to assign it over to tech support.
I think this is still 3 hours away and not sure if this is related, but a customer posted a comment without a buyer’s badge but his previous comments had one. Could it be possible he got a refund or something?
The buyer ribbon has been unreliable since it was first put in. It sometimes does not report a purchaser but I don’t have anymore information. I always thought it was just purchase lag but I don’t really know how it works. One of my items also has a comment with no ribbon after purchase. Perhaps same issue?
We’re going to take FTP offline shortly, in order to get it set up for the change later in the day.Don’t panic! It will be back soon.
Just a suggestion, but core outages like FTP should have probably had an announcement popup rather than just a posting in the forums under notices. I’m brand new to the site and had no idea that I should be looking here for this sort of info.
Site will be going down in a few minutes.
We’re back – there’s a small bug with depositing, but we’ll have that fixed in a jiffy.
Not sure if this is a bug but when visiting my statement, my percentage is no longer rounded up but instead looks like 56.0000000000001%. not important but thought I’d let you know.
Purchasing and depositing is working again. We’ve still got a few form errors here and there, we’ll chase those down ASAP .
I send links to customers to help them short list templates before purchasing. I noticed these links no longer work, eg:http://themeforest.net/search?categories=all&category=cms-themes&filters=&sort_by=sales&term=joomla&type=files&type_id=
edit: reproducible bug. Search for “joomla” then sort by “Sales”
edit2: This default URL doesn’t work:
Removing the “filters=” argument and it works:
Hope that helps
- Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
- Open a support ticket if you would like specific help with your account, deposits or purchases.
- Item Support by authors is optional and may vary. Please see the Support tab on each item page.
Most of all, enjoy your time here. Thank you for being a valued Envato community member.