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kevinhamil
says

The copyright team will not typically reply to a copyright ticket. They are too busy investigating the issue and trying to resolve it :)

I haven’t had to deal with any copyright issues yet, but it seems like a simple response like “Thanks, we’re looking into it!” would be more helpful than not replying. It takes a few seconds maybe, and the user doesn’t feel like they’re being ignored or that their ticket was never seen. Just my thoughts though.

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KingDog
Envato team
says


The copyright team will not typically reply to a copyright ticket. They are too busy investigating the issue and trying to resolve it :)
I haven’t had to deal with any copyright issues yet, but it seems like a simple response like “Thanks, we’re looking into it!” would be more helpful than not replying. It takes a few seconds maybe, and the user doesn’t feel like they’re being ignored or that their ticket was never seen. Just my thoughts though.

Sounds reasonable :) Let me see if that’s possible. Thanks!

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DarkstarDesigns
says

Going back about a year, i remember getting replies to tickets, to say they were resolved, or even saying why it was not a copyright problem. one example was “The item in question is by a non exclusive author”

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MikeSea
says

I only send out tickets when I’m 100% sure that it’s not the authors work or a weird remix. Plus I always send a link with the original, if possible directly from the artists page or profile. This happened twice and both times i’ve got awarded with the silver paw and a thank you e-mail.

I think it depends on wheter the envato-team is successful in identifying the track as plagiarism or not.

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SimpleSites4U
says

this may be a foolish question, but when were talking about copyright violations, are we referring to blatant rip offs of other themes or warez sites?

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MahmoudRafik
says

i know a site he stole almost all the files at envato market & i contact the envato support but there is no action happen really that is disappointed .

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AndrVlad
says

i know a site he stole almost all the files at envato market & i contact the envato support but there is no action happen really that is disappointed .

Are you sure? It’s too expensive to buy and resale everything. Most usually just previews+ referrals links or really resell bestselling items only.

Anyway support must reply each ticket.

Best regards, Andrey

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MahmoudRafik
says


i know a site he stole almost all the files at envato market & i contact the envato support but there is no action happen really that is disappointed .

Are you sure? It’s too expensive to buy and resale everything. Most usually just previews+ referrals links or really resell bestselling items only.

Anyway support must reply each ticket.

Best regards, Andrey

guess what ??!!! its all for free

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