3 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Belgium
  • Has collected 100+ items on Envato Market
TommyKoncept
says

Hello, i’m having issue and would like to find out how i can get a theme reimbursed. If anyone can point me to the right direction.

thanks

2021 posts Don't Worry, Be Happy
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has referred 200+ members
+7 more
FinalDestiny
says

That would be quite hard unless the theme doesn’t work or has severe bugs. Open a new ticket

3524 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark
Moderator
says
3 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Belgium
  • Has collected 100+ items on Envato Market
TommyKoncept
says

Thanks for the rapid reply! Much appreciated!

I bought a responsive WP theme few days a go. Theme name BLOCKED . Item Link: http://themeforest.net/item/blocked-responsive-wordpress-theme/2753893?WT.ac=search_thumb&WT.seg_1=search_thumb&WT.z_author=der

The theme isn’t all that perfect and some bugs. the next day i went back to theme forest and the item is removed from the marketplace. Meaning i cant find any support, also what about future updates?

I allready submitted 2 tickets over the weekend. but no reply.

I would really appreciate it if i could get a refund and spend it on a better theme.

What you guys think?

407 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
PaddyTaylor
says

The author has the right to remove the file and cease trading on TF as and when they wish. In terms of bugs – if there are genuine issues with the theme then support will test it and if they exist then you should be issues a refund.

I hope that you resolve your issue

737 posts
  • Has referred 500+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+7 more
mordauk
says

Thanks for the rapid reply! Much appreciated!

I bought a responsive WP theme few days a go. Theme name BLOCKED . Item Link: http://themeforest.net/item/blocked-responsive-wordpress-theme/2753893?WT.ac=search_thumb&WT.seg_1=search_thumb&WT.z_author=der

The theme isn’t all that perfect and some bugs. the next day i went back to theme forest and the item is removed from the marketplace. Meaning i cant find any support, also what about future updates?

I allready submitted 2 tickets over the weekend. but no reply.

I would really appreciate it if i could get a refund and spend it on a better theme.

What you guys think?

Send Envato support a ping on Twitter. They tend to respond much faster when you do that.

1 post
  • Has been part of the Envato Community for over 5 years
  • Has collected 10+ items on Envato Market
bmarolf
says

I bought the same BLOCKED theme 2 days before it got yanked. The main reason I bought it was the support on the theme website (now gone) and the promise of future upgrades. Documentation can only go so far. Very disappointed now. Was told that no refund or credit will be given. I think support for these themes is implied in the purchase. Theme Forest need to make it clearer that support for a theme is not a reason to consider a purchase and is never guaranteed. I assumed it was. Or offer a support level for an extra $10 or something.

4785 posts Community Mod Building awesome stuff for your mobile devices!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Helps us moderate the forums
  • Achieved the monthly Community Superstar Award
  • Has sold $125,000+ on Envato Market
+15 more
Enabled
Moderator
says

I suggest contacting support by opening a ticket here, the forums are quite an inapporpiate place to talk about this, mainly because refunds can only be given by support, pointing fingers is pointless! :)

1 post
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Located in Australia
  • Has sold $1+ on Envato Market
+2 more
CameronGilroy
says

I am in the same situation – what has the response from ENVATO ? Is it worth trying to get a refund from support?

407 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
PaddyTaylor
says

If you guys look on the authors page – he says:

“Themes are no longer available or supported. They have reached their EOL (End of Life)
I am not able to continue providing my services and products to the theme community.
I wish you all the best, and thanks for helping me become a better person and developer. I’ll miss y’all.”

If the theme has errors in it then you might get refunds but technically speaking under the T&C of this site if the author chooses to remove the file or cease trading then that is their choice.

Good luck

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by