- Author had a File in an Envato Bundle
- Author was Featured
- Bought between 500 and 999 items
- Exclusive Author
- Has been a member for 4-5 years
- Interviewed on the Envato Notes blog
- Netherlands
- Referred between 50 and 99 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
I’ve got a question about refunds. Just noticed a small difference in my sales and was wondering if somebody claimed and received a refund.
Do we authors get notified is a refund has been given or does envato just gives it back without letting the author know.
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Item was Featured
- Author had a Free File of the Month
- Author was Featured
- Bought between 10 and 49 items
- Europe
- Exclusive Author
- Has been a member for 4-5 years
- Referred between 100 and 199 users
Good question Hein, if there’s an refund it would be nice to get an email about that.
- Has been a member for 4-5 years
- Sold between 50 000 and 100 000 dollars
- Exclusive Author
- Most Wanted Bounty Winner
- Bought between 50 and 99 items
- Poland
- Referred between 10 and 49 users
I think that you should have any refund listed in your statement, correct me if I’m wrong.
- Sold between 250 000 and 1 000 000 dollars
- Won a Competition
- Author was Featured
- Item was Featured
- Exclusive Author
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Europe
- Bought between 10 and 49 items
Yes, this is right refunds are listed in your statement.
- Author had a File in an Envato Bundle
- Author was Featured
- Bought between 500 and 999 items
- Exclusive Author
- Has been a member for 4-5 years
- Interviewed on the Envato Notes blog
- Netherlands
- Referred between 50 and 99 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
i do prefer an answer from a staff member about this. because I don’t think you will be notified if you get a refund.
Because I’m having a difference of $15.25 from yesterday evening and this morning. This amount has to be somewhere.
It’s not much and i don’t care about the refund but i want to get notified if this is happening
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Item was Featured
- Author had a Free File of the Month
- Author was Featured
- Bought between 10 and 49 items
- Europe
- Exclusive Author
- Has been a member for 4-5 years
- Referred between 100 and 199 users
Ow that correct, i had this once in the past in the statments….but strange that you didn’t got this Hein…...well waiting for the staff 
- Attended a Community Meetup
- Author had a File in an Envato Bundle
- Author was Featured
- Bought between 1 and 9 items
- Contributed a Tutorial to a Tuts+ Site
- Exclusive Author
- Has been a member for 4-5 years
- Item was Featured
Hein said
i do prefer an answer from a staff member about this. because I don’t think you will be notified if you get a refund.Because I’m having a difference of $15.25 from yesterday evening and this morning. This amount has to be somewhere.
It’s not much and i don’t care about the refund but i want to get notified if this is happening
Shouldn’t you send an email to support if you want a response from the staff, rather than post it in the forums?
- Author had a File in an Envato Bundle
- Author was Featured
- Bought between 500 and 999 items
- Exclusive Author
- Has been a member for 4-5 years
- Interviewed on the Envato Notes blog
- Netherlands
- Referred between 50 and 99 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
Parallelus said
Hein saidShouldn’t you send an email to support if you want a response from the staff, rather than post it in the forums?
i do prefer an answer from a staff member about this. because I don’t think you will be notified if you get a refund.Because I’m having a difference of $15.25 from yesterday evening and this morning. This amount has to be somewhere.
It’s not much and i don’t care about the refund but i want to get notified if this is happening
why shouldn’t i post this also in the forums?, maybe more authors are having the same problem.
