673 posts
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+5 more
UBLThemes
says

Hi guys.

recently had a user buy a theme, asked for customisation.

I then stated we only offer support for bugs etc.

I did how ever point to tutorials etc to help her achieve her goals.

She said i am very poor support and i do not research anything.

She has since purchase 2 themes just to give 1 star on each :(

Good as i got money, bad because its put my rating down :(

If i report this user will it be retracted? I can prove that the only support this user wanted was for customisation and not bug fixes or issues with the direct theme.

8176 posts
  • Has sold $40,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Has been part of the Envato Community for over 5 years
  • Located in Europe
+6 more
doru
says

shouldn’t everyone be free to rate the files as they want if they purchase them?

2028 posts Don't Worry, Be Happy
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has referred 200+ members
+7 more
FinalDestiny
says

Don’t worry about it, my Tilability theme got 3 star rating and it didn’t affect the sales at all. Won’t speak about the other themes, since they sold absolutely great, don’t worry about it, I started with 2-3 stars because of some weird users, but it auto-corrected in time.

928 posts
  • Helped protect Envato Market against copyright violations
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
+6 more
Dream-Theme
says

shouldn’t everyone be free to rate the files as they want if they purchase them?

... this means that, UBL can purchase he’s own files and rate them! :D

673 posts
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+5 more
UBLThemes
says

shouldn’t everyone be free to rate the files as they want if they purchase them?

not if they purchase just to leave bad feedback.

Feedback is meant to be for the item or the support, I can understand if it was for 1 item which was the one she asked to get customisation for, but to buy another and then give bad rating for that one also.

No a person should not have a free right to do that, that is fixing a rating system is it not.

That is like me buying my own products just to get a high rating.

673 posts
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+5 more
UBLThemes
says

Don’t worry about it, my Tilability theme got 3 star rating and it didn’t affect the sales at all. Won’t speak about the other themes, since they sold absolutely great, don’t worry about it, I started with 2-3 stars because of some weird users, but it auto-corrected in time.

:) Thanks for advice

928 posts
  • Helped protect Envato Market against copyright violations
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
+6 more
Dream-Theme
says

That is like me buying my own products just to get a high rating.

Just posted the same thing above your comment! :D

903 posts
  • Has sold $1,000+ on Envato Market
  • Has referred 1+ members
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 4 years
+4 more
infuse01
says

I’ve got a bunch of sales on my latest item but still don’t have any ratings. Know how that feel? Everyday waiting for the first rating. Is it good? Is it bad? I’m so stressed…. :D

667 posts
  • Has been part of the Envato Community for over 3 years
  • Has sold $40,000+ on Envato Market
  • Has referred 1+ members
  • Sells items exclusively on Envato Market
+1 more
billyf
says

I’ve got a bunch of sales on my latest item but still don’t have any ratings. Know how that feel? Everyday waiting for the first rating. Is it good? Is it bad? I’m so stressed…. :D
It’s usually 1 rating per 20 sales. So you should see your rating when you have around 50-60 sales for that item ;)
903 posts
  • Has sold $1,000+ on Envato Market
  • Has referred 1+ members
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 4 years
+4 more
infuse01
says


I’ve got a bunch of sales on my latest item but still don’t have any ratings. Know how that feel? Everyday waiting for the first rating. Is it good? Is it bad? I’m so stressed…. :D
It’s usually 1 rating per 20 sales. So you should see your rating when you have around 50-60 sales for that item ;)

way to go I guess :D

altough I’ve already seen items with less sales but a 5-star rating your tip sounds logical. Thanks

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by