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UBLThemes says

Hi guys.

recently had a user buy a theme, asked for customisation.

I then stated we only offer support for bugs etc.

I did how ever point to tutorials etc to help her achieve her goals.

She said i am very poor support and i do not research anything.

She has since purchase 2 themes just to give 1 star on each :(

Good as i got money, bad because its put my rating down :(

If i report this user will it be retracted? I can prove that the only support this user wanted was for customisation and not bug fixes or issues with the direct theme.

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doru says

shouldn’t everyone be free to rate the files as they want if they purchase them?

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FinalDestiny says

Don’t worry about it, my Tilability theme got 3 star rating and it didn’t affect the sales at all. Won’t speak about the other themes, since they sold absolutely great, don’t worry about it, I started with 2-3 stars because of some weird users, but it auto-corrected in time.

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Dream-Theme says

shouldn’t everyone be free to rate the files as they want if they purchase them?

... this means that, UBL can purchase he’s own files and rate them! :D

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UBLThemes says

shouldn’t everyone be free to rate the files as they want if they purchase them?

not if they purchase just to leave bad feedback.

Feedback is meant to be for the item or the support, I can understand if it was for 1 item which was the one she asked to get customisation for, but to buy another and then give bad rating for that one also.

No a person should not have a free right to do that, that is fixing a rating system is it not.

That is like me buying my own products just to get a high rating.

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UBLThemes says

Don’t worry about it, my Tilability theme got 3 star rating and it didn’t affect the sales at all. Won’t speak about the other themes, since they sold absolutely great, don’t worry about it, I started with 2-3 stars because of some weird users, but it auto-corrected in time.

:) Thanks for advice

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Dream-Theme says

That is like me buying my own products just to get a high rating.

Just posted the same thing above your comment! :D

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infuse01 says

I’ve got a bunch of sales on my latest item but still don’t have any ratings. Know how that feel? Everyday waiting for the first rating. Is it good? Is it bad? I’m so stressed…. :D

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billyf says

I’ve got a bunch of sales on my latest item but still don’t have any ratings. Know how that feel? Everyday waiting for the first rating. Is it good? Is it bad? I’m so stressed…. :D
It’s usually 1 rating per 20 sales. So you should see your rating when you have around 50-60 sales for that item ;)
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infuse01 says


I’ve got a bunch of sales on my latest item but still don’t have any ratings. Know how that feel? Everyday waiting for the first rating. Is it good? Is it bad? I’m so stressed…. :D
It’s usually 1 rating per 20 sales. So you should see your rating when you have around 50-60 sales for that item ;)

way to go I guess :D

altough I’ve already seen items with less sales but a 5-star rating your tip sounds logical. Thanks

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