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SamBerson
says

probably already suggested but please allow buyer to rate the item directly on the item page.

Good suggestion!

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justinfrench
Envato team
says

Care to share some info?

Yes, thanks for the reminder :)

This one is easy to answer: There were about 20,000 ratings collected in that time frame, about half provided a reason (from the list), and over a third of those provided additional comments (about 3000).

More generally, we’ve made a lot of progress analysing the quant data (facts, figures). The current focus is getting through the qual (the 3000 additional comments) to understand the context (especially on negative ratings — was there a problem with the item, or a misunderstanding, mismatched expectations, etc).

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blalorhml
says

How to take that rating sheet?

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UBLThemes
says


Care to share some info?

Yes, thanks for the reminder :)

This one is easy to answer: There were about 20,000 ratings collected in that time frame, about half provided a reason (from the list), and over a third of those provided additional comments (about 3000).

More generally, we’ve made a lot of progress analysing the quant data (facts, figures). The current focus is getting through the qual (the 3000 additional comments) to understand the context (especially on negative ratings — was there a problem with the item, or a misunderstanding, mismatched expectations, etc).

I think a flag for review on the comments (Which I know is there already), on the people who threaten bad feedback if you do not customise their sites etc, then envato can suspend their voting privileges or something.

I have just recently had a user give a 5* rating and about a week later they ask for small customisations.

We gave it to them, after about 3-4 customisations we kindly pointed we already given them some customisation.

This person publicly said, my 5* is now 1*.

People like this should have their account suspended from rating.

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rerror
says

Cool ! Thanks

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ThemesDepot
says

Will this tool ever be released to the authors? It also seems it has been removed now? It’s frustrating getting a 1 start rating from some buyers and nothing that would indicate anybody is supremely unhappy, no comments, no emails, no post on forum, absolutely nothing.

Any answer, possibly from the staff?

Thank you.

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VF
says

Will this tool ever be released to the authors? It also seems it has been removed now? It’s frustrating getting a 1 start rating from some buyers and nothing that would indicate anybody is supremely unhappy, no comments, no emails, no post on forum, absolutely nothing.

Any answer, possibly from the staff?

Thank you.

Since these feature based discussion threads are almost abandoned, better ask your questions on threads like this:

http://themeforest.net/forums/thread/take-a-photo-tour-of-envatos-new-melbourne-headquarters/114358?page=4#932216
300 posts themesdepot.org
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ThemesDepot
says


Will this tool ever be released to the authors? It also seems it has been removed now? It’s frustrating getting a 1 start rating from some buyers and nothing that would indicate anybody is supremely unhappy, no comments, no emails, no post on forum, absolutely nothing.

Any answer, possibly from the staff?

Thank you.

Since these feature based discussion threads are almost abandoned, better ask your questions on threads like this:

http://themeforest.net/forums/thread/take-a-photo-tour-of-envatos-new-melbourne-headquarters/114358?page=4#932216

Thanks for the suggestion, even though i don’t think thats an appropriate topic for this matter, i’ve also requested a staff reply, hoping in a real answer…

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bitfade
says

Since these feature based discussion threads are almost abandoned, better ask your questions on threads like this:
lol … ouch! (buuurn! meme here)
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pezflash
says


Since these feature based discussion threads are almost abandoned, better ask your questions on threads like this:
lol … ouch! (buuurn! meme here)

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