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nkoranda says

As a warning to all members. I just attempted to submit a payment for a template on this site, was charged 3 times and never given the file. I’ve tried submitting a ticket a total of 5 times without success. I’d be cautious if you are thinking about buying something today. There seems to be some major work being done on the back end no way to notify anyone of the issue.

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Andk22 says

I purchased a theme and I have no file in my download area, tells me: Waiting for payment confirmation …

Payment has been paid correctly.

Bad service.

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+4 more
doru says
http://themeforest.net/forums/thread/support-issue-cant-open-ticket/84472

this looks like the same issue from this thread.

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KingDog Envato team says

Devs are looking at it right now. Thanks!

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nkoranda says

Devs are looking at it right now. Thanks!

KingDog – How do we go about getting a refund?

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Smartik says

As a warning to all members. I just attempted to submit a payment for a template on this site, was charged 3 times and never given the file. I’ve tried submitting a ticket a total of 5 times without success. I’d be cautious if you are thinking about buying something today. There seems to be some major work being done on the back end no way to notify anyone of the issue.
Are you sure that this file is not here?
http://themeforest.net/user/nkoranda/downloads
6126 posts
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KingDog Envato team says


Devs are looking at it right now. Thanks!
KingDog – How do we go about getting a refund?

Once everything is back up and running, you can open a Support ticket and they’ll look after it.

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atrfede says

Same for me….

4 posts
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nkoranda says


As a warning to all members. I just attempted to submit a payment for a template on this site, was charged 3 times and never given the file. I’ve tried submitting a ticket a total of 5 times without success. I’d be cautious if you are thinking about buying something today. There seems to be some major work being done on the back end no way to notify anyone of the issue.
Are you sure that this file is not here?
http://themeforest.net/user/nkoranda/downloads

Yes.

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