4 posts
  • 5 Years of Membership
  • Collector Level 2
  • United States
nkoranda
says

As a warning to all members. I just attempted to submit a payment for a template on this site, was charged 3 times and never given the file. I’ve tried submitting a ticket a total of 5 times without success. I’d be cautious if you are thinking about buying something today. There seems to be some major work being done on the back end no way to notify anyone of the issue.

3 posts
  • 2 Years of Membership
  • Collector Level 1
Andk22
says

I purchased a theme and I have no file in my download area, tells me: Waiting for payment confirmation …

Payment has been paid correctly.

Bad service.

8176 posts
  • Author Level 6
  • Trendsetter
  • Weekly Top Seller
  • Community Superstar
+8 more
doru
says
http://themeforest.net/forums/thread/support-issue-cant-open-ticket/84472

this looks like the same issue from this thread.

6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says

Devs are looking at it right now. Thanks!

4 posts
  • 5 Years of Membership
  • Collector Level 2
  • United States
nkoranda
says

Devs are looking at it right now. Thanks!

KingDog – How do we go about getting a refund?

1368 posts
  • Weekly Top Seller
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  • Author Level 6
  • Beta Tester
+5 more
Smartik
says

As a warning to all members. I just attempted to submit a payment for a template on this site, was charged 3 times and never given the file. I’ve tried submitting a ticket a total of 5 times without success. I’d be cautious if you are thinking about buying something today. There seems to be some major work being done on the back end no way to notify anyone of the issue.
Are you sure that this file is not here?
http://themeforest.net/user/nkoranda/downloads
6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says


Devs are looking at it right now. Thanks!
KingDog – How do we go about getting a refund?

Once everything is back up and running, you can open a Support ticket and they’ll look after it.

1 post
  • 3 Years of Membership
  • Collector Level 3
  • Spain
atrfede
says

Same for me….

4 posts
  • 5 Years of Membership
  • Collector Level 2
  • United States
nkoranda
says


As a warning to all members. I just attempted to submit a payment for a template on this site, was charged 3 times and never given the file. I’ve tried submitting a ticket a total of 5 times without success. I’d be cautious if you are thinking about buying something today. There seems to be some major work being done on the back end no way to notify anyone of the issue.
Are you sure that this file is not here?
http://themeforest.net/user/nkoranda/downloads

Yes.

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