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mopc76 says

Hello, I want to ask ThemeForest/Envato developers to increase maximum length of “Bank Account Holder’s Name” field in the SWIFT withdrawal form. Current limitation is 30 symbols. But my Bank account holder’s name is longer than 30 symbols (33). Everytime, when I fill withdrawal form I have to write about amendments for the “Bank account holder’s name” using field “Additional Info”. But everytime the man, who responsible for payment, doesn’t notice “Additional info” and send the payment for me with incorrect bank account holder’s name. Everytime I have to contact with Envato support to handle this issue, make amendments and resend the payment. It takes about 3 weeks for me to get the money! Please, could you increase maximum length of the field to prevent such a problems. I’m sure I’m not the only one who have bank account holder’s name longer than 30 symbols.

Support ticket about this issue is not resolved from 07/2012

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DzincStudio says

Hi mopc76, please post your ticket ID, so that staff can locate the ticket and look into it. Thanks.

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VF says

Hi mopc76, please post your ticket ID, so that staff can locate the ticket and look into it. Thanks.

mopc76 was talking about permanent solution, as the issue prone to be repeated many times and related to interface. In such case, better alert this issue through forum to get more attention of staff.

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DzincStudio says

I apologize for any misunderstanding. You’re absolutely right Ramesh, it sure does help alerting it through the forums as well.

Though, in addition, I’d still recommend (re)submitting a support ticket, to make sure it reaches the appropriate staff, as sometimes forum threads can be accidentally overlooked.

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mopc76 says

DzincStudio, thanks for your help!

Here is the ticket: JYU-963-70502 Hope, you will help us to solve this “field” situation.

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mopc76 says

Solved! Thanks to Tom! The field now can contain 33 chars.

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