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KingDog Staff says

i bought a theme, paypal has charged me, i have no receipt, email confirmation of the purchase from envato or paypal. can’t build today. =(

Please open up a Support ticket and we’ll investigate for you – http://support.envato.com Thanks!

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Pdesignx says

I would worry if i were a top seller who gets 590 sales per week :P wow!

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Pricop says

Thanks for letting us know, are the issues solved or the problem still persist?

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gaurav_verma says

Been waiting more than 12 hours for this to clear. Plz help. Support ticket: #AQJ-570-81877. PayPal has emailed me the confirmation and the transaction number. :p

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KingDog Staff says

Been waiting more than 12 hours for this to clear. Plz help. Support ticket: #AQJ-570-81877. PayPal has emailed me the confirmation and the transaction number. :p

Update: Jami responded to your ticket several hours ago. Check your spam folder if you haven’t seen the reply. Thanks.

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gaurav_verma says

I saw that reply – it told me to wait till you guys heard from PayPal. I`ve been waiting since. In the meanwhile, I heard from PayPal, and forwarded that email to you guys – did you get my forward? Thanks a lot for your quick reply – this is my first purchase with themeforest and I grew worried :(



Been waiting more than 12 hours for this to clear. Plz help. Support ticket: #AQJ-570-81877. PayPal has emailed me the confirmation and the transaction number. :p
Update: Jami responded to your ticket several hours ago. Check your spam folder if you haven’t seen the reply. Thanks.
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iamjohnblue says


i bought a theme, paypal has charged me, i have no receipt, email confirmation of the purchase from envato or paypal.
Please open up a Support ticket and we’ll investigate for you – http://support.envato.com Thanks!

i had started one last night.

Ticket ID: FUU-380-42589
Subject: i paid, but didnt recieve.
Department: File Issue
Type: Issue
Status: Open
Priority: Medium

thanks. =)

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KingDog Staff says

I saw that reply – it told me to wait till you guys heard from PayPal. I`ve been waiting since. In the meanwhile, I heard from PayPal, and forwarded that email to you guys – did you get my forward? Thanks a lot for your quick reply – this is my first purchase with themeforest and I grew worried :(

There hasn’t been any activity on the ticket. You may want to reply to the email with the updates. Thanks!

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wwesn says

I sent a ticket with my paypal transaction numbers as soon as this whole mess started! Was probably one of the 1st.

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KingDog Staff says

I sent a ticket with my paypal transaction numbers as soon as this whole mess started! Was probably one of the 1st.

They’re still working through the tickets :)

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