(Locked) Paypal Problems

iamjohnblue said
i bought a theme, paypal has charged me, i have no receipt, email confirmation of the purchase from envato or paypal. can’t build today. =(

Please open up a Support ticket and we’ll investigate for you – http://support.envato.com Thanks!

I would worry if i were a top seller who gets 590 sales per week wow!

Thanks for letting us know, are the issues solved or the problem still persist?

Been waiting more than 12 hours for this to clear. Plz help. Support ticket: #AQJ-570-81877. PayPal has emailed me the confirmation and the transaction number.

gaurav_verma said
Been waiting more than 12 hours for this to clear. Plz help. Support ticket: #AQJ-570-81877. PayPal has emailed me the confirmation and the transaction number.

Update: Jami responded to your ticket several hours ago. Check your spam folder if you haven’t seen the reply. Thanks.

I saw that reply – it told me to wait till you guys heard from PayPal. I`ve been waiting since. In the meanwhile, I heard from PayPal, and forwarded that email to you guys – did you get my forward? Thanks a lot for your quick reply – this is my first purchase with themeforest and I grew worried

KingDog said

gaurav_verma said
Been waiting more than 12 hours for this to clear. Plz help. Support ticket: #AQJ-570-81877. PayPal has emailed me the confirmation and the transaction number.

Update: Jami responded to your ticket several hours ago. Check your spam folder if you haven’t seen the reply. Thanks.

KingDog said

iamjohnblue said
i bought a theme, paypal has charged me, i have no receipt, email confirmation of the purchase from envato or paypal.

Please open up a Support ticket and we’ll investigate for you – http://support.envato.com Thanks!

i had started one last night.

Ticket ID: FUU-380-42589
Subject: i paid, but didnt recieve.
Department: File Issue
Type: Issue
Status: Open
Priority: Medium

thanks. =)

gaurav_verma said
I saw that reply – it told me to wait till you guys heard from PayPal. I`ve been waiting since. In the meanwhile, I heard from PayPal, and forwarded that email to you guys – did you get my forward? Thanks a lot for your quick reply – this is my first purchase with themeforest and I grew worried

There hasn’t been any activity on the ticket. You may want to reply to the email with the updates. Thanks!

I sent a ticket with my paypal transaction numbers as soon as this whole mess started! Was probably one of the 1st.

wwesn said
I sent a ticket with my paypal transaction numbers as soon as this whole mess started! Was probably one of the 1st.

They’re still working through the tickets