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Blacklotuz says

As Vahid mentioned, Paypal is working normally on purchases going forward. For users who made a purchase during the Paypal downtime and still don’t see the file in their download area, we’re shooting to have that resolved within the next 12 hours. Thanks again for hanging in there everyone!

the next 12 hours ? thats a joke…. i need the theme now not in 12 hours.

p.s. i made a deposit not a download purchase

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JamiGibbs says


As Vahid mentioned, Paypal is working normally on purchases going forward. For users who made a purchase during the Paypal downtime and still don’t see the file in their download area, we’re shooting to have that resolved within the next 12 hours. Thanks again for hanging in there everyone!

the next 12 hours ? thats a joke…. i need the theme now not in 12 hours.

p.s. i made a deposit not a download purchase

Hi Blacklotuz,

Please send in a support ticket and we’ll see if we can assist you.

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JamiGibbs says

and what if it was a deposit not a file purchase? (well deposit x 2 since i didn’t know it was a glitch and paid twice)

My apologies for not being entirely clear. We are working on getting both file and credit purchases processed as quickly as possible.

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Blacklotuz says


and what if it was a deposit not a file purchase? (well deposit x 2 since i didn’t know it was a glitch and paid twice)
My apologies for not being entirely clear. We are working on getting both file and credit purchases processed as quickly as possible.

I already send a ticket. ID: CCX-830-54246

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madmarvin says

I also sent a ticket, with my 3 PayPal transaction ID’s, since PayPal solved their problem. The reply I got was that envato’s aware of the problem and that it’s PayPal’s fault. Wrong answer. Solve this now, I’ve got to work.

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paolomr says

news ? ticket ID: YCW-449-92280

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KingDog Envato team says

news ? ticket ID: YCW-449-92280

They’ll be working through all the tickets, purchases and charges as quickly as possible. I certainly doesn’t help that it’s an Australian holiday today :) So please be patient as we try and get through it.

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MartinProUser says

Any progress on this, does the system works well now >???

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KingDog Envato team says

Any progress on this, does the system works well now >???

Yes PayPal is working now.

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iamjohnblue says

i bought a theme, paypal has charged me, i have no receipt, email confirmation of the purchase from envato or paypal.

can’t build today. =(

Helpful Information

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