390 posts
    Has sold $5,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 1+ items on Envato Market Sells items exclusively on Envato Market
+2 more
weCREATEthings says

Good to know…

1373 posts
    Has referred 10+ members Has sold $10,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
+5 more
dekurvajo says

I never got sale reversal, am i deserve a badge? ;)

74 posts
    Has referred 200+ members Has sold $250,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+4 more
refaktor says

I just finally had my first reversal since I released my first item almost a year ago. I was just wondering if any ratings that were applied from that purchase are removed once the sale is reversed or if the rating persists even after the reversal. Thanks!

5336 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

I just finally had my first reversal since I released my first item almost a year ago. I was just wondering if any ratings that were applied from that purchase are removed once the sale is reversed or if the rating persists even after the reversal. Thanks!

Yes any ratings are removed when the account is disabled.

74 posts
    Has referred 200+ members Has sold $250,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+4 more
refaktor says


I just finally had my first reversal since I released my first item almost a year ago. I was just wondering if any ratings that were applied from that purchase are removed once the sale is reversed or if the rating persists even after the reversal. Thanks!
Yes any ratings are removed when the account is disabled.

Thanks for the quick answer!

112 posts
    Has referred 1+ members Has sold $5,000+ on Envato Market Has collected 1+ items on Envato Market Sells items exclusively on Envato Market
+2 more
soulmemoria says

I have two reversals in my short few months here. I don’t mind giving back those false earnings. It’s lose-lose situation I understand that. However, after my first reversal, one of my friend who has seen my work saw the item on other website. It can be download for free. I choose not to do anything since the particular item is no longer making any sale for me. I checked out the website and sad to see a lot of Envato’s stuff being given away for free. Since this situation affected not only contributors but also Envato, are guys planning to do anything about this?

ColorfulUmbrella
ColorfulUmbrella Recent Posts Threads Started
271 posts
    Has sold $5,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 100+ items on Envato Market Has been part of the Envato Community for over 1 year
+2 more
ColorfulUmbrella says

it is really bad situation. But nobody can do something. Thanks for information.

5336 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

So just to summarize, and in case you don’t feel like reading through 11 pages of questions and answers :P, please check out this Knowledgebase article for all the details around sales reversals.

If you have any future questions please contact Support.

Thanks!

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