391 posts
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+4 more
WPExplorer says

Actually ya, I just got the error again…Seems buggy. I’ll give the WinRar method a test. Thanks for posting that. Hope it works!

  • Edit: Yes worked. ;)
812 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
iamthwee says

Have you tried 7zip.

I think winrar is free to keep using but it’s a commercial zipping utility isn’t it?

391 posts
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+4 more
WPExplorer says

I had tried 7zip and didnt work for me…WinRar seems to be working good.

22 posts
  • Has referred 50+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
population2 says

I tried to update 2 themes today, both themes gave me a different response. On my older theme I was able to upload the theme file. However on my newer theme, I wasn’t able to upload the theme file. I had to upload the whole package.

Support team, do you have any clue? I don’t think this is because the compressing method since I compressed both theme files using the same method.

28 posts
  • Has been part of the Envato Community for over 4 years
  • Located in Australia
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+4 more
lucas says

I tried to update 2 themes today, both themes gave me a different response. On my older theme I was able to upload the theme file. However on my newer theme, I wasn’t able to upload the theme file. I had to upload the whole package. Support team, do you have any clue? I don’t think this is because the compressing method since I compressed both theme files using the same method.

Hi Population2, Can you give me a little more detail about the different responses you received? Cheers!

23 posts
  • Has been part of the Envato Community for over 2 years
  • Has sold $1,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Located in Europe
+1 more
ThemesArena says

Hi,

I got an error and cannot submit the theme.

Optional WordPress Theme Your ZIP must contain a single folder at the top level, which will correspond directly with your users’ /YOUR_THEME_NAME/ folder. Top level directories found: admin, framework, images, img, javascripts, languages, scripts, stylesheets

Actually already added the dscrition to style.css so what is the problem?

74 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+5 more
designesia says

i also got same error when submit update for my file:

Optional WordPress Theme Your ZIP must contain a single folder at the top level, which will correspond directly with your users’ /YOUR_THEME_NAME/ folder. Top level directories found: admin, framework, images, img, javascripts, languages, scripts, stylesheets

I have try to zip all the files inside theme folder and zip the theme folder, but i still got error message.

I got file rejected because this case. This is a bugs?

123 posts
  • Has referred 50+ members
  • Has sold $2M+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
+6 more
Sara_p says

You need to have:

theme.zip/themefolder/all the themes files.

So, if you have a “orange” theme:

orange.zip/orange/

35 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 1000+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
loreleiweb says

Has this issue been fixed? I just tried uploading about 10 times, using Windows ZIP and winRAR, zipping the inside files, the outside folder.. Different error every time, but still unable to submit.

366 posts WordPress Guy
  • Has referred 1+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Member of the Envato Team
+5 more
Japh Envato team says

Has this issue been fixed? I just tried uploading about 10 times, using Windows ZIP and winRAR, zipping the inside files, the outside folder.. Different error every time, but still unable to submit.

I believe this issue has been fixed, but if you could provide the errors you’re seeing, then we can look into it and give you some assistance.

by
by
by
by
by
by