- Bought between 10 and 49 items
- Exclusive Author
- Has been a member for 1-2 years
- Item was Featured
- Referred between 200 and 499 users
- Sold between 50 000 and 100 000 dollars
Hi guys,
I have submitted a ticket to support 3 weeks ago and still have no answer. During that period I have submitted two more tickets on the same topic refering to the original one. For the last two tickets I haven’t even received the automated response confirming the receipt of my ticket.
What might be the problem? What should I do, please advice.
May be there is some problem with the emails or some other technical problem. Although I receive emails form other ….@themeforest.net emails.
Many thanks, Stoyan
- Has been a member for 4-5 years
- Bought between 50 and 99 items
- Referred between 1 and 9 users
- Exclusive Author
there was a problem in TF support system last week. It is better to resubmit your ticket and send your support ticket ID to Drew… 
- Bought between 10 and 49 items
- Exclusive Author
- Has been a member for 1-2 years
- Item was Featured
- Referred between 200 and 499 users
- Sold between 50 000 and 100 000 dollars
agusmu saidHow can I send it to Drew? Just write his name in the text of the message I gues.
there was a problem in TF support system last week. It is better to resubmit your ticket and send your support ticket ID to Drew…
- Bought between 10 and 49 items
- Exclusive Author
- Has been a member for 2-3 years
- Referred between 10 and 49 users
- Sold between 250 000 and 1 000 000 dollars
OTWthemes said
How can I send it to Drew? Just write his name in the text of the message I gues.
Send your ticket ID through his profile page http://themeforest.net/user/CreatingDrew
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
Yup, send it to me. We got most of the tickets caught up recently so perhaps your ticket got lost somewhere in the upgrade or with some of the issues we have had recently. Shoot me the ticket ID (if you didn’t get a ticket ID, it never went through, still contact me though and I’ll work with you to solve any issues) via my profile and I’ll get to it as soon as I can. Happy to help 
To keep things clean I’ll watch for your email and go ahead and lock this as we like to keep support related stuff on the support system and off the forums. Thanks Stoyan!
UPDATE – A reply was sent to you shortly after your ticket was sent in, please be sure to check your spam folders next time as we did indeed reply.
