- Author was Featured
- Italy
- Sold between 100 000 and 250 000 dollars
- Exclusive Author
- Author had a File in an Envato Bundle
- Has been a member for 2-3 years
- Item was Featured
- Bought between 50 and 99 items
A customer left me a comment about one of my poster he bought, offending me because the image i used in preview was not included and in his opinion was a “clever disclaimer”.
Of course it’s my fault (!!!) he didn’t see the note in the description 
Have you ever experienced something similar?
- Exclusive Author
- Author was Featured
- Bought between 10 and 49 items
- Referred between 100 and 199 users
- Has been a member for 3-4 years
- Author had a Free File of the Month
- Italy
- Sold between 10 000 and 50 000 dollars
si.
a lot a customers asked why they couln’t find the psd in the package when i had clearly written that the design was made with illustrator.
want to know how did i solve the problem? i’ve added the psd version too.
- Microlancer Beta Tester
- Malaysia
- Has been a member for 3-4 years
- Bought between 50 and 99 items
- Referred between 100 and 199 users
- Exclusive Author
- Sold between 10 000 and 50 000 dollars
- Author had a File in an Envato Bundle
indieground said
A customer left me a comment about one of my poster he bought, offending me because the image i used in preview was not included and in his opinion was a “clever disclaimer”.Of course it’s my fault (!!!) he didn’t see the note in the description
Have you ever experienced something similar?
I got 2 comments about not included some file and obviously they did not read item description. 
- Author had a Free File of the Month
- Author was Featured
- Beta Tester
- Bought between 10 and 49 items
- Exclusive Author
- Grew a moustache for the Envato Movember competition
- Has been a member for 4-5 years
- Item was Featured
- Referred between 100 and 199 users
This is why for further problem happen again, either you create a PSD with smart objects or include EPS with PSD together.
It a hassle way to do but this is the only way to make your buyer buying your item with a 
- Microlancer Beta Tester
- Sold between 5 000 and 10 000 dollars
- Exclusive Author
- Has been a member for 2-3 years
- Referred between 1 and 9 users
- Bought between 1 and 9 items
Yes, even though it’s a bit annoying for us professional to make everything in just Photoshop only, but as this is a market, and we should serve the buyer needs
- Author had a File in an Envato Bundle
- Grew a moustache for the Envato Movember competition
- Author was Featured
- Community Moderator
- Referred more than 2000 users
- Has been a member for 4-5 years
- United Kingdom
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Contributed a Blog Post
some dude posted a link in the comments of one of my items, to a page on the internet where that item was being shared illegally!
I was like, seriously dude!? WTF ?
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