8176 posts
  • Has sold $40,000+ on Envato Market
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Achieved the monthly Community Superstar Award
+8 more
doru
says

This isn’t an option and 940×540 isn’t a big size. Main problem probably is in their server ISP where all video files are.

that’s amazon s3. should have plenty of band.

826 posts
  • Sells items exclusively on Envato Market
  • Has sold $5,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
+4 more
abstract-labs
says

This isn’t an option and 940×540 isn’t a big size. Main problem probably is in their server ISP where all video files are.

I’ve seen preview files larger then 100 mb, of course we need 5/10 minutes waiting before we can watch them :( There might be some troubles with the player, but I think part of the problem here is the file size.

2988 posts aspire to create - create to inspire
  • Had an item that became a weekly top seller
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Elite Author: Sold more than $75,000 on Envato Market
+13 more
Creattive
says

Guys for the buffering and preview image over the video problems I pause it as soon as it starts, once the download is complete I hit play, so I can watch it without problems… some authors are making very big preview files and of course we need a few minutes before the video can play properly.

are we in 1998 when streaming isn’t possible?

239 posts Marketplace Developer
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Located in New Zealand
  • Has been part of the Envato Community for over 3 years
madlep
Envato team
says

Sorry for the problems caused by the upgrade, and the delay in getting them sorted out.

We’ve reverted the video player back to the old version now, so hopefully that will solve the new problems you’ve been seeing.

What we had done originally is upgrade from one version of the plugin to the next. In theory it should have been a smooth change, but various issues started popping up.

We spent some time investigating if it was possible to solve the issues people were seeing with the new player, but weren’t able to come up with a satisfactory fix to them. So we reverted the upgrade, and went back to the old version.

Here’s a quick technical summary of where we got to:

HTML5 vs Flash playback

The player we are using is capable of HTML5 playback (which is preferable). It will pick whether to use that or Flash based on the video being played, and the browser capabilities.

HOWEVER, all our video previews are in a format that can’t be played back via HTML (flv). So everything is played with Flash.

Blue Tint

This seems to be a problem playing back videos in Google Chrome using Flash. I’m not sure why this is a problem with the new player, but not the old (they both use Flash). Will make sure that we look out for that next time we do work on the player

Videos not playing

This was happening before the upgrade, and after (fixing this was the main reason for trying to upgrade). It doesn’t seem consistent, and we don’t have a good reason why it’s occurring – it will happen to some people, and not others, and on some videos, but not others. Our theory is that the player is bad at buffering correctly when playing videos that are too large, and/or bandwidth isn’t enough to play them at a constant rate.

Plus in addition to that, some of the video previews are just REALLY BIG. We’re serving videos up from Amazon S3, which is usually pretty good for bandwidth, but it does have it’s moments where it slows down.

We don’t do any processing on videos that are uploaded when items are submitted. If we were, then we could optimise them into different formats that are provided based on bandwidth, and playback device. This is something that we’re looking at.

If anyone has any further problems with the reverted player, please add comments to the thread.

1121 posts inlifethrill
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Became a Top 20 Author of the Month
+12 more
InlifeThrill
says

It works! That matters!

13 posts
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Located in Australia
  • Has sold $40,000+ on Envato Market
+8 more
EmperorVFX
says

I agree with Inlife – just happy that it’s working now. Thanks for the update madlep.

421 posts
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
nemanja_reMAKE
says

On every project I have old player. What happened with the new one ? I’m the only one here with that bug or ?

1121 posts inlifethrill
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Became a Top 20 Author of the Month
+12 more
InlifeThrill
says

On every project I have old player. What happened with the new one ? I’m the only one here with that bug or ?

Did you read what the staff member wrote? It’s like a mile long post.

421 posts
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
nemanja_reMAKE
says

I’m now :)

by
by
by
by
by
by