1794 posts
  • Located in United States
  • Helped protect Envato Market against copyright violations
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
+4 more
plugindistrict
says

In order to offer great support you need to allow us to contact the users, at least the ones that leave a review. The people that leave reviews are either extremely happy or extremely dissatisfied with the product. I enjoy working with unhappy customers to make sure the product works and fits their needs but it sucks when you get a review and can’t do anything about it…

210 posts responsive
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has referred 200+ members
+5 more
ZERGE
says

I think the system should have option to contact customer back when they rated our items too.

+1. Totally agree.

79 posts Javascript black magic and WordPress alchemy
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item that was trending
  • Had an item featured on Envato Market
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+7 more
GreenTreeLabs
says

Thanks, this is exactly what I proposed time ago http://codecanyon.net/forums/thread/rating-system-has-to-change-been-years-now/105461?page=5

Now we only miss a way to contact the user to ask for clarifications.

For example, 1 month ago a customer reported me a bug with a plugin of mine. I wasn’t able to replicate the problem so I asked him further details but he gave no answer.

Today he rated my plugin 2 stars because “it’s bugged in china” (!!!), what am I supposed to do now? I can’t contact him, I just replied again to his comment but I had no answer yet.

Should I open a ticket to Envato because I consider his rating unfair?

1654 posts Chris Robinson
  • Became a Top 20 Author of the Month
  • Located in United States
  • Has sold $500,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+11 more
contempoinc
says


I think the system should have option to contact customer back when they rated our items too.
+1. Totally agree.

Huge +1, that way we could work out the buyers issues and in turn they can change their rating.

377 posts
  • Has sold $1,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Has referred 1+ members
  • Sells items exclusively on Envato Market
+2 more
GFXTemplate
says



I think the system should have option to contact customer back when they rated our items too.
+1. Totally agree.
Huge +1, that way we could work out the buyers issues and in turn they can change their rating.

+1

1618 posts
  • Had an item that was trending
  • Made it to the Authors' Hall of Fame
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 6 years
+7 more
fuelthemes
says

I received a 1-star rating on my item saying that the menus do not work. (Well after 250+ sales, a buyer would have reported that???)

I tried to reach the user but he does not reply back + he does not open a support ticket.

I opened a support ticket for this, but it seems Envato cant do anything?

1976 posts
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
  • Helped protect Envato Market against copyright violations
  • Has sold $5,000+ on Envato Market
+6 more
UJ-pro
says

I received a 1-star rating on my item saying that the menus do not work. (Well after 250+ sales, a buyer would have reported that???)

I tried to reach the user but he does not reply back + he does not open a support ticket.

I opened a support ticket for this, but it seems Envato cant do anything?

:-( that’s how it works?

1618 posts
  • Had an item that was trending
  • Made it to the Authors' Hall of Fame
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 6 years
+7 more
fuelthemes
says

Yes, and the rating is not removed.

“As long as the comment is within our Community guidelines (can we link them to something here), they should remain. “

94 posts
  • Has referred 1+ members
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  • Located in Romania
+1 more
StealthKiller
says

Great! :)

972 posts
  • Became a Top 20 Author of the Month
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
+7 more
LCweb
says

Is great to wake up and see two 1 star ratings left by the same customer with the same message: “hard to use and needs more functions”.

Now, how it can be useful to me?
Hard to use.. why? More functions.. if everything is explained.. why you purchased that??

Absolutely frustrating.

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