491 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Won a Competition
  • Referred between 1000 and 1999 users
  • Author had a Free File of the Month
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
+3 more
pixelentity says

Hello fellas,

i’m testing some changes in our ticketing system, could somebody please send us a message via our profile contact form ? content is not important (swearing allowed)

thanks.

BF

741 posts
  • Has been a member for 5-6 years
  • Sold between 50 000 and 100 000 dollars
  • Exclusive Author
  • Most Wanted Bounty Winner
  • Bought between 50 and 99 items
  • Poland
  • Referred between 10 and 49 users
Orbital_Themes says

Just sent you a message. :)

265 posts
  • Author had a Free File of the Month
  • Sold between 10 000 and 50 000 dollars
  • Exclusive Author
  • Referred between 50 and 99 users
  • Netherlands
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Studio (Microlancer) Beta Tester
  • Has been a member for 4-5 years
+1 more
ceasar says

done

4377 posts
  • Beta Tester
  • Attended a Community Meetup
  • Community Ambassador
  • Contributed a Blog Post
  • Has been a member for 1-2 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Grew a moustache for the Envato Movember competition
  • Bought between 10 and 49 items
+4 more
Dzinc says

Request received: [ThemeForest] Message sent via your marketplace profile from Dzinc (ticket #1613)

741 posts
  • Has been a member for 5-6 years
  • Sold between 50 000 and 100 000 dollars
  • Exclusive Author
  • Most Wanted Bounty Winner
  • Bought between 50 and 99 items
  • Poland
  • Referred between 10 and 49 users
Orbital_Themes says

Request received: [ThemeForest] Message sent via your marketplace profile from pogoking (ticket #1614)

1012 posts
  • Sold between 5 000 and 10 000 dollars
  • Has been a member for 4-5 years
  • United Kingdom
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Exclusive Author
  • Author had a Free File of the Month
  • Envato Studio (Microlancer) Beta Tester
Alexlasek says

done 10 minutes ago but haven’t received any info from you about my ticket

cheers

491 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Won a Competition
  • Referred between 1000 and 1999 users
  • Author had a Free File of the Month
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
+3 more
pixelentity says

Thanks mates,

messages are being tagged as “Automated response email ” and auto suspended by zendesk. I believe this is due to the recent switch of envato over mandrill because wasn’t happening before.

I whitelisted some domains (envato.com, gmail.com so far), that prevents auto suspension and explains why some of you got auto reply while other didn’t.

I suspect this being related to “List-Unsubscribe” header added by mandrill:

List-Unsubscribe: <mailto:unsubscribe-md_30000325.514c8419.v1-2608fa9c46674491888bf0e13ec84f51@mailin1.us2.mcsv.net?subject=unsub>
491 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Won a Competition
  • Referred between 1000 and 1999 users
  • Author had a Free File of the Month
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
+3 more
pixelentity says

Just created a simple script to recover all suspended tickets via zendesk rest api. Not the best solution but will do for now, thanks everybody for helping.

BF

1012 posts
  • Sold between 5 000 and 10 000 dollars
  • Has been a member for 4-5 years
  • United Kingdom
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Exclusive Author
  • Author had a Free File of the Month
  • Envato Studio (Microlancer) Beta Tester
Alexlasek says

ok, I’ve just got a replay

cheers

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