537 posts
    Has been part of the Envato Community for over 6 years Has referred 50+ members Has sold $40,000+ on Envato Market Interviewed on an Envato blog
+7 more
Hein says

My most popular wordpress theme on themeforst “OurAgency” with more then 120 sales is gone???

[SOFT DISABLED ] is says and i’ve got an approval on a update last week so nothing is in my upload queue

What happend, i still can see the theme but it’s Hidden for some reason. Could any staff please take a look at this and solve this issue.

Thanks

900 posts
    Has been part of the Envato Community for over 5 years Has collected 1+ items on Envato Market Sells items exclusively on Envato Market Located in United Kingdom
CheshireCat says

Hein I would send an email to JeffreyWay he’s Themeforests site manager or shoot a mail over to support. Either way it may be faster than hanging around waiting on the forums.

Do not dismay, Im sure there is a simple explanation for this :)

4247 posts
    Has been part of the Envato Community for over 5 years Has sold $10,000+ on Envato Market Has collected 10+ items on Envato Market Sells items exclusively on Envato Market
+5 more
Aw_Shucks says

Right, I wouldn’t be surprised either way.

1479 posts The right tools with none of the gimmicks
    Has referred 50+ members Has sold $75,000+ on Envato Market and is now an Elite Author Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
+6 more
PixelBin says

u st0ld it fr0m sum1 els so dey bl0kd eet!!!11111121111

In all seriousness, there could be a simple explanation such as your update doesn’t validate, or something along the lines.

2529 posts
    Has been part of the Envato Community for over 5 years Has referred 10+ members Has sold $40,000+ on Envato Market Interviewed on an Envato blog
+11 more
JeffreyWay says

Hey Hein,

You should have received an email about your template by now. Don’t worry – it’s a quick and easy fix.

537 posts
    Has been part of the Envato Community for over 6 years Has referred 50+ members Has sold $40,000+ on Envato Market Interviewed on an Envato blog
+7 more
Hein says

Worries are gone :D, just solved the issue and re-uploaded the files

220 posts
    Has been part of the Envato Community for over 5 years Has referred 1+ members Has sold $1,000+ on Envato Market Has collected 10+ items on Envato Market
+2 more
ronn0 says

120 sales, not bad lol! ;-)

537 posts
    Has been part of the Envato Community for over 6 years Has referred 50+ members Has sold $40,000+ on Envato Market Interviewed on an Envato blog
+7 more
Hein says

And just on the day the 70% commission’s is active my theme is completely gone :(, without giving me any reason, i’ve done all the thing i was asked to do.

Sorry for posting this again here but this file has not been available for my buyers for 2 days now.

by
by
by
by
by
by