17 posts
  • Has been a member for 1-2 years
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crew55design says

Yesterday my new project “Top 10 Lower Thirds” disappear from Author Dashboard after it reach 100%. I haven’t got “Temporarily held by the review team” or any approve/rejected message. Does anybody have any information?

DsignProductions
DsignProductions Recent Posts Threads Started
408 posts
  • Exclusive Author
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  • Bought between 100 and 499 items
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  • Belgium
DsignProductions says

Did you opened the hidden tab?

17 posts
  • Has been a member for 1-2 years
  • Sold between 50 000 and 100 000 dollars
  • Author had a File in an Envato Bundle
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Exclusive Author
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crew55design says

Did you opened the hidden tab?

Of course. Nothing in there?

489 posts
  • Exclusive Author
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  • Bought between 10 and 49 items
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  • Most Wanted Bounty Winner
  • Slovakia
+1 more
DoubleX says

Did you check the spam folder in your mail account?

DsignProductions
DsignProductions Recent Posts Threads Started
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DsignProductions says

Most of the time it is bad news. Probably rejected. You must contact support for a clear answer.

17 posts
  • Has been a member for 1-2 years
  • Sold between 50 000 and 100 000 dollars
  • Author had a File in an Envato Bundle
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Exclusive Author
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crew55design says

Rejected in spam folder! Than’x :)

DsignProductions
DsignProductions Recent Posts Threads Started
408 posts
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • Belgium
DsignProductions says

Why is it always the last place you look that you find the thing you’re looking for? :D

7173 posts
  • Exclusive Author
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  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Referred between 10 and 49 users
+1 more
doru says

Why is it always the last place you look that you find the thing you’re looking for? :D

for some reason gmail started to put emails from envato in the spam folder. I’ve got couple of messages from buyers getting lost in there.

115 posts
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WilQ5 says

Somehow gmail recognizes envato info messages as spam i think its possible to solve this by changing the layout of info message from videohive well at least temporarly or change something else because it has to be something that gmail recognize as a threat .

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Leupsi says

That’s a new topic for support/ developement.
My envato mails are also put in the spam folder, it would be great to get this fixed (gmx user).

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