1 post
  • 6 Years of Membership
  • Collector Level 1
  • Norway
philberndt
says

I was wondering if its possible to get my money back for a purchased theme?

2128 posts
  • Affiliate Level 2
  • Author Level 6
  • Collector Level 3
  • Weekly Top Seller
+4 more
fifty_tons
says

I’m not sure, but what’s wrong with it?

33 posts
  • 7 Years of Membership
  • Affiliate Level 1
  • Author Level 2
  • Collector Level 2
+3 more
Enru_Chem
says

Good question. (Thinking probably not.)

900 posts
  • 6 Years of Membership
  • Collector Level 1
  • Exclusive Author
  • United Kingdom
CheshireCat
says

If there is something wrong with the file then contact the author first. If it cannot be resolved then a refund may be possible by contacting support but you need to have a pretty good reason.

Very often most problems can be resolved between the buyer and seller

:)

120 posts
  • Affiliate Level 2
  • Author Level 5
  • Collector Level 1
  • Top Monthly Author
+5 more
cdavidson
says

highly doubt there is a refund as it is digital goods.

sure it was said before in an old thread. cant remember exactly.

8586 posts Community Moderator
  • United Kingdom
  • 7 Years of Membership
  • Moderator
  • Winner
+10 more
MSFX
Moderator
says

yeah unless the file is actually broken then afraid not really, you cant return items here if you’ve changed your mind and dont like them…

1234 posts
  • 6 Years of Membership
  • Affiliate Level 3
  • Author Level 7
  • Collector Level 3
+7 more
MBMedia
says

The difference in refunds for a place like FlashDen or ThemeForest and places like retail stores is that if you return the item at a retail store, you are returning a physical good, that’s why you’ll get a refund just because you changed your mind. But on here I could just buy, download, say I changed my mind and still have the goods. That’s a no go.

If something is genuinely broken or doesn’t do what it says it does then first contact the author. If the author doesn’t help then go to ThemeForest support to turn in the author for having a broken file, and they’ll either fix it for you, or refund you, and action will be taken against the author. KEEP IN MIND that this is only for a broken file! Not for support on a file! Authors have no obligation to support you in your usage of the file, nor does ThemeForest.

478 posts
  • Affiliate Level 1
  • Author Level 3
  • Beta Tester
  • Collector Level 3
+4 more
kevinsturf
says

there would never be a refund because someone can buy something, make a copy and ask for a refund, thus not having a refund. You can only seek help from the authors in any problems you may encounter.

1234 posts
  • 6 Years of Membership
  • Affiliate Level 3
  • Author Level 7
  • Collector Level 3
+7 more
MBMedia
says
there would never be a refund because someone can buy something, make a copy and ask for a refund, thus not having a refund. You can only seek help from the authors in any problems you may encounter.

Of course unless the file does not work as advertised, then the user is entitled to have it fixed, or get a refund :)

2529 posts
  • 6 Years of Membership
  • Affiliate Level 2
  • Author Level 6
  • Blog Interview
+13 more
JeffreyWay
says

As many of the other said, we will only refund your money if the item you purchased was not as described. Due to the nature of digital goods, it must be this way, unfortunately.

Your best option is to contact the author if you’re having trouble. Though not required, most of them are extremely helpful when working with buyers.

by
by
by
by
by
by