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mesunil2010
says

I am starting to feel that Evanto support is getting slower these days. Ticket support and even item uploads and updates are getting slow. My items used to get approved around a day but my new item is under approval process till 2 days. Is anybody else feeling same or its just me? :(

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miseld
says

Hi Mesunil2010, Envato Support is not working during weekends, same is for the reviewers and waiting period for approval is up to 7 days.

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JamiGibbs
says

Hello mesunil2010,

If you’ve submitted a support inquiry, can you let us know the ticket’s ID number? I’ll be happy to check on the status of it. As for your submission, as miseld said, it can sometimes take a few days to be reviewed especially if you’ve submitted right before or on the weekend.

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mesunil2010
says

Hello mesunil2010, If you’ve submitted a support inquiry, can you let us know the ticket’s ID number? I’ll be happy to check on the status of it. As for your submission, as miseld said, it can sometimes take a few days to be reviewed especially if you’ve submitted right before or on the weekend.

I needed ticket support on earlier but its fine now. And i used to upload items on weekend before and now . But its ok, i was just getting excited about my item to get approved coz its really cool and useful for everyone. I am hoping it gets approved in some hours.

thank you :)

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JamiGibbs
says

i was just getting excited about my item to get approved coz its really cool and useful for everyone. I am hoping it gets approved in some hours.

That’s certainly understandable. :) I wish you great success with your submission!

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themique
says

I am starting to feel that Evanto support is getting slower these days. Ticket support and even item uploads and updates are getting slow. My items used to get approved around a day but my new item is under approval process till 2 days. Is anybody else feeling same or its just me? :(

So good for you that it’s still in the approval process…

Mine rejected in 15 minutes and my ticket is not answered yet ;)

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MSFX
Moderator
says

updated thread to read “Envato”

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SoundFix
says

my new item is under approval process till 2 days.

That’s not long at all

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mesunil2010
says


my new item is under approval process till 2 days.
That’s not long at all

I know its not long but i had better experience before. And since evanto is the best community , we always keep hoping for the best. :)

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Mammothology
says

I’ve submitted Friday evening, also over the weekend and always found them to come back with the approval way before the 48 hours average they mention. Maybe I’ve just gotten lucky but it seems to me they do a great job considering the number of requests they must get!

I do have a suggestion though, to speed things up. Maybe Envato might consider allowing some users to help in the review process? Similar to the way Stack Exchange does it, you could only allow users that meet very high standards to do it. Users that have high ratings, a long history on the site, good feedback from others and so on.

Worth considering maybe?

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